Client Success Manager (US Healthcare) | Permanent WFH

We are looking for a Healthcare Client Success Manager who is passionate about building strong client relationships, driving customer satisfaction, and ensuring long-term success. The ideal candidate will serve as the primary point of contact for clients in healthcare industry, helping them maximize the value of our services and fostering long-term partnerships.

Key Responsibilities:

Client Relationship Management

• Build and maintain strong, long-term relationships with clients.
• Serve as the main point of contact, addressing client needs and concerns proactively.
• Regularly check in with clients to ensure satisfaction and identify growth opportunities.

Onboarding & Engagement

• Lead client onboarding to ensure a smooth transition and adoption of services.
• Provide training and support to help clients maximize value from our solutions.
• Gather feedback and collaborate with internal teams to enhance the client experience.

Strategic Consultation & Growth

• Identify opportunities for clients to expand their use of our services.
• Provide data-driven insights and recommendations to help clients meet their goals.
• Work closely with sales and account management teams to drive renewals and upsells.

Performance Monitoring & Issue Resolution

• Track key client success metrics and analyze performance trends.
• Proactively address and resolve client issues to ensure a seamless experience.
• Advocate for clients internally, ensuring their feedback informs product/service improvements.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, or a related field.
• At least 5 years of experience in a combined role of operations and client success management.
• Strong background in the healthcare industry, with a deep understanding of industry practices and client needs.
• In-depth knowledge of US Healthcare systems and regulations and familiarity with HIPAA.
• Proficiency in CRM tools and healthcare software, such as EMR/EHR systems, claims management platforms, and reporting tools.
• Excellent interpersonal and communication skills, both written and verbal.
• Proven ability to analyze data, prepare reports, and make strategic recommendations.
• Exceptional organizational and problem-solving skills with the ability to multitask in a fast-paced environment.
• Amenable to working on flexible hours to accommodate US time zones.

System Requirements

Device (Desktop or Laptop)

1. Processor:

• Windows Devices: Intel Core i5 (or higher) or AMD Ryzen 5 (or higher).
• Mac Devices: Apple M1 chip or newer.

• Minimum of 8GB or higher for optimal performance.

• Windows: Windows 11 Pro (Windows 10 Pro is acceptable but not preferred). The operating system must have a legitimate license.
• Mac: macOS compatible with M1 or newer chips.

• At least an SSD for faster processing and performance.

• Minimum speed of 50 Mbps via a wired connection for stability and reliability.
• A backup internet connection is highly recommended.

*Power Supply:

• A backup power supply (e.g., UPS or generator) to prevent disruptions during power outages (optional but encouraged)

Benefits

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary

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Who are we?

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

Why work for Bizforce? 

Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.