Offer summary

Qualifications:

Strong verbal and written communication skills to interact effectively with clients and internal teams., Ability to analyze problems, identify root causes, and implement effective solutions., Prior education or career experience preferably in SaaS, FinTech, or Financial services., Comfortable using relevant software and systems to handle client interactions and document case details accurately..

Key responsabilities:

Respond to incoming communications from clients and document interactions in case management systems.

Collaborate with internal departments to resolve issues and ensure client satisfaction.

Provide comprehensive information about products and services while addressing client questions.

Assist in developing support delivery strategies and mentor Client Support Specialist I colleagues.

Job description

Job Summary

Join our dynamic team as a Client Support Specialist II, where you'll be the frontline hero in resolving customer issues with precision and care, ensuring every client receives exceptional support and satisfaction. As the Client Support Specialist II, you are at the forefront of resolving customer issues and addressing inquiries. You will respond to incoming communications from clients, meticulously document interactions in our case management systems, and keep clients updated on ongoing resolutions. Utilizing established resolution methods, you will directly resolve client inquiries. Should a resolution prove elusive, you will escalate issues to relevant departments to ensure timely and satisfactory resolution.

Responsibilities

-Ability to collaborate effectively with internal departments to resolve issues and ensure client satisfaction.

-Use sound judgment and decision-making authority to resolve customer inquiries and issues promptly.

-Assist in developing support delivery strategies, escalation procedures, and training programs while mentoring Client Support -------Specialist I colleagues.

-Provide comprehensive information about products and services, address client questions, and resolve issues to enhance customer experience.

-Execute tasks supporting the implementation of procedures to streamline operations and improve service delivery.

-Ensure inquiries are followed up promptly and resolved effectively to meet customer expectations.

-Step in for supervisors during staff or customer meetings as needed to maintain continuity and leadership.

Qualifications: Knowledge, Skills, and Abilities

-Ability to effectively resolve customer inquiries and issues in a professional and courteous manner.

-Strong verbal and written communication skills to interact clearly and effectively with clients and internal teams.

-Capability to analyze problems, identify root causes, and implement effective solutions.

-Comfortable using relevant software and systems to handle client interactions and document case details accurately.

-Ability to work collaboratively with internal departments to resolve client issues and achieve positive outcomes.

-Strong organizational skills to manage multiple tasks efficiently and prioritize workload effectively.

-Prior education or career experience preferably in SaaS, FinTech or Financial services.

MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.

MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.

MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.

Salary range of $48,500 - $68,400. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.

Meridianlink offers:

Insurance coverage (medical, dental, vision, life, and disability)

Robust paid time off

Paid holidays

401(k) plan with company match

Remote work

All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.

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