Bachelor's degree in Computer Science or related field., Proven experience in technical support, preferably in core banking systems., Strong problem-solving skills and ability to troubleshoot complex issues., Excellent communication skills to interact with clients and team members..
Key responsabilities:
Provide technical support for core banking applications and systems.
Troubleshoot and resolve customer issues in a timely manner.
Collaborate with development teams to improve system performance.
Prepare and maintain documentation for support processes and solutions.
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