Liability Claims Supervisor

Preferred candidate will reside within the state of Florida, preferably Central Florida area.

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management. 

Job Overview

Davies Claims North America is seeking a Liability Claims Supervisor to join our growing team! Reporting to the Manager of P&C TPA, you will oversee adjusting staff and team assistants, ensuring high-quality claim handling. This role exclusively handles Governmental Entity Claims, requiring experience with Florida Sovereign Immunity.

To succeed in this position, you must demonstrate strong critical thinking, problem-solving, and decision-making skills, with a high level of attention to detail. You must also have superior time management, organization, and multi-tasking abilities in a fast-paced environment. Superb written and verbal communication skills are essential. This is a full-time, remote position with occasional travel required for claims meetings, client visits, and continuing education seminars to maintain your adjuster license.

Responsibilities and Duties

• Supervise claims specialists to ensure compliance with company, client, and state policies.
• Monitor workflow, train staff, and recommend process improvements for efficiency.
• Oversee public sector claims exclusively, ensuring adherence to Florida sovereign immunity regulations.
• Build and maintain strong client relationships to drive customer service and retention.
• Manage staff performance, attendance, and HR-related functions in coordination with management.
• Ensure accurate claim documentation, liability investigations, and resolution.
• Maintain and review supervisor and specialist diaries for timely claim processing.
• Ensure claims specialists meet quality control (QC) audit standards and performance benchmarks.
• Oversee reserving, excess reporting, subrogation handling, and litigation attendance.
• Approve and document reserve changes, settlements, and claim closures per policy.
• Attend and coordinate client status reviews as needed.
• Handle special projects and additional duties as assigned.

Experience and Qualifications

• 5+ years of Property, General Liability, and Legal claims adjusting experience (including Professional Lines, Law Enforcement, Slip and Fall, Auto Liability, and General Liability).
• Experience handling Governmental Entity Claims is required.
• Experience with Florida Sovereign Immunity is a must.
• Florida All-Lines Adjuster license required (must maintain CEU credits).
• College degree or four or more years of equivalent work experience.
• Previous experience in a supervisory or management role.
• Proficiency with Microsoft Office Suite.

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

#LI-REMOTE

#LI-MO1