Offer summary

Qualifications:

Proficiency in both Spanish and English is preferred., Over one year of experience in collections, ideally in a call center environment., Experience in auto collections is preferred., Strong customer service, communication, and organizational skills are essential..

Key responsabilities:

Perform collection calls on delinquent accounts with repossessed vehicles.

Handle inbound customer calls regarding Redemptions/Reinstatements.

Maintain detailed notes and process one-time payments for accounts.

Communicate effectively with clients and Repo agents to facilitate vehicle release.

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts.

Key Responsibilities:

Perform delinquent account collection calls on accounts where vehicles have been repossessed

Service inbound customer calls pertaining to Redemptions/Reinstatements

Maintain clear and descriptive notes

Set up and process one-time payments

Prepare delinquent accounts for post-repossession status

Communicate with clients in a timely and orderly fashion by sending out notices

Communicate effectively, in both written and oral formats, with Repo agents and forwarders to assist in the vehicle release process and provide necessary instructions

Enforce compliance with Collection Standard of Conduct policies

Perform various administrative functions

Requirements:

Proficiency in both Spanish and English is preferred but not required

One plus years' experience with collections in a call center environment

Auto collections experience is preferred

Previous work in collections, preferably in the automotive industry

Outstanding customer, communication and organizational skill

High level of integrity

Strong sense of teamwork yet able to work independently

We believe:

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!

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