E-commerce Assistant ZR_20725_JOB

This is a remote position.

Schedule:

• 20 hours per week,  Monday-Friday 10am-2pm San Jose, CA Time
  

 Client Timezone: PST

Client Overview

Join a cutting-edge e-commerce startup on the brink of an exciting launch! This innovative company is set to revolutionize online retail with its unique product offerings and customer-centric approach. As they prepare to make their mark in the digital marketplace, they’re seeking a talented individual to be at the forefront of their customer experience team.

Job Description

We’re looking for an enthusiastic and detail-oriented E-commerce Assistant to become an integral part of our dynamic startup. In this role, you’ll be the primary point of contact for our customers, managing inquiries across multiple platforms and ensuring a seamless shopping experience. You’ll have the opportunity to shape our customer service strategy from the ground up, contributing directly to our growth and success. This position offers the excitement of working with a new brand, the challenge of a fast-paced environment, and the potential for career growth as we expand.

Responsibilities

• Serve as the voice of our brand by responding promptly and professionally to customer inquiries via email and Instagram direct messages
  
• Guide customers through our Shopify-based website, ensuring they can easily find the products and information they need
  
• Provide expert product knowledge, addressing questions and concerns to facilitate informed purchasing decisions
  
• Handle return inquiries with empathy and efficiency, ensuring customer satisfaction
  
• Manage and triage requests for free product samples, coordinating with the internal team to fulfill these strategically
  
• Utilize and contribute to our knowledge base and response templates, maintaining consistency in our customer communications
  
• Adapt to increasing workloads and responsibilities as our business grows, potentially transitioning to full-time hours
  

Requirements

• Proven experience in e-commerce customer service, with a strong familiarity with Shopify platforms
  
• Excellent written communication skills in English, with the ability to convey warmth and professionalism in digital interactions
  
• Demonstrated ability to multitask and efficiently manage inquiries across various platforms
  
• Strong problem-solving skills and a customer-first mindset
  
• Proficiency with social media platforms, particularly Instagram, and understanding of social media etiquette
  
• Self-motivated with the ability to work independently in a remote setting
  
• Flexibility to align working hours with Pacific Time zone for real-time team communication
  
• Enthusiasm for learning about new products and staying updated on e-commerce trends
  
• Ability to maintain confidentiality and handle sensitive information responsibly
  

Join us in this exciting opportunity to be part of a growing e-commerce venture from its inception. Your contributions will directly impact our success as we establish ourselves in the competitive online retail space. If you’re ready to take on a dynamic role with room for growth and development, we want to hear from you!