Offer summary

Qualifications:

Excellent communication and customer service skills, In-depth knowledge of operating systems (Windows, macOS), 1-2 years of experience in IT/Helpdesk support, Knowledge of Google Workspace, Okta, and Office 365..

Key responsabilities:

Provide Level 1 and 2 IT support for users in South Africa and globally

Resolve technical issues and manage tickets via the JIRA ticketing system

Onboard and offboard staff, ensuring timely processes

Administer office network and maintain inventory of IT hardware and software.

Job description

iT Support Specialist

Location: Cape Town or Johannesburg

Salary Range: R300k - R360k per annum

Contract type: Full time employment

Working hours: GMT +00 (UK working hours - 10.30am - 7pm SAST)

Workplace type: Hybrid [There will be the expectation that you can be in the Cape Town or Johannesburg office as and when needed]

About Us:

Our DNA:

Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong, Johannesburg, Antwerp, and Amsterdam.

We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient, and cost-effective way for the jewellery industry to sell and buy jewellery.

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive, and collaborative culture.

The team has grown to over 550 internationally and we are a global team who can always be trusted, driven to make big and bold moves to transform a traditional industry. To know more please visit www.nivoda.com

About the role

At Nivoda, we’re looking for an IT Support Specialist to play a key role in providing Level 1 and 2 IT support for the South African office and our global, remote organisation. This position focuses on resolving technical issues, maintaining smooth IT operations, and contributing to the overall efficiency of our global teams. This role offers the opportunity to work in a fast-paced environment, ensuring reliable solutions for our global team.

What You'll Do

IT Support for all users in Nivoda
First point of contact for users in South Africa
Mac and Windows end user computing support
Resolve tickets via our JIRA ticketing system
Onboarding/Offboarding of staff
Provide guidance on all applications used by Nivoda (Slack, Google Suite, Okta)
Office network administration
Maintain inventory of IT hardware and software

Basic Qualifications

Excellent communication and customer service skills
In-depth knowledge of operating systems (Windows, macOS)
1-2 years of experience IT/Helpdesk support
Knowledge of Google Workspace, Okta, Office 365
A good understanding of MDM solutions (Kandji, Intune)
Troubleshooting printer, vpn, network, wifi issues

Preferred Qualifications

CompTIA A+
Network+

Objectives and Key Results (OKRs)

Respond to all service requests tickets IAW set SLAs
Resolve all service requests tickets within set SLAs
Meet Onboarding/Offboarding requirements in a timely manner for Joiner/Mover/Leavers
Improve efficiency, customer service and resolution speed for common problems

What You’ll Get