Offer summary

Qualifications:

Strong written and verbal English skills., At least 4 years of experience in a technical service position providing end-user support., Customer service experience and ability to be coached by teammates., Knowledge of computer hardware and experience with various operating systems and software..

Key responsabilities:

Create and code tickets from client communications.

Update client documentation and keep stakeholders informed.

Work with peers to resolve complex issues and participate in team meetings.

Manage vendor relationships and update the CRM system.

Job description

Account overview:

A prominent IT solutions provider based in St. Louis, Missouri. They offer managed IT services, cybersecurity solutions, cloud hosting, and C-level IT consulting. They continue to operate under its new ownership, focusing on delivering comprehensive IT solutions to small and medium-sized businesses.

Duties and responsibilities:
Create and code tickets from client emails and phone calls.
Enter all time into the ticketing system.
Update client documentation.
Identify issue trends.
Vendor Management
Update CRM
Keep clients and other stakeholders informed.
Work with peers to resolve complex issues.
Participate in team meetings. (time permitting)
Desktop applications
Network connectivity
Backup software
Active Directory GPOs and folder permissions
Firewalls
Switches
Wireless access points
Virtual, physical and cloud servers
3rd party software
Windows OS
Smart phone connectivity
Email phone apps
Internet service
Telephone services

Job Qualifications:
Strong written and verbal English.
At least 4 years in a technical service position providing end-user support.
Previous technical training, school, on the job, self-study is all accepted.
Customer service experience.
Ability to be coached and trained by teammates.
Knowledge of computer hardware.
Experience with Linux.
Experience with iOS.
Experience with PowerShell and command line.
Experience with HTML / FTP / Websites / Hosting.
Experience with Active Directory.
Experience with LAN / WAN concepts.
Experience with Windows 7/ 8 / 10.
Experience with Microsoft Office Products.
Experience with Windows Server 2012, 2016, 2019.
Experience installing and troubleshooting Windows Operating Systems and 3rd party applications.
Experience with Backup Systems.
Experience with Virus Removal.
Advance Experience in user account management.

Perks:

Remote Work Setup
Company Laptop provided
HMO Coverage on Day 1 + Free HMO Dependent After 6 Months
Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
Unused Leave Conversion
Attendance Bonus
Annual Bonus
Monthly Prizes and Bonuses
PHP 10k to 30k Referral Bonus

Required profile