Workday HCM Configurator

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Job Title: Workday HCM Configurator

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment transportation, wildfire suppression, and passenger travel.

An Employer of Choice

Pratt & Whitney Canada was recognized as one of Canada’s Top 10 Employers in 2025 by Forbes and ranked #1 in the aerospace and defense industry in the country. Our headquarters is also listed among the top employers in the Montreal region. These accolades reinforce our reputation as an employer of choice in Montreal, Canada, and worldwide.

Why Join The Global People Service Center Team?

Come join a growing Team as an HR Specialist in the Global People Services Center. This service center functions provides support to employees, managers, and HR professionals. In this exciting role, you will research, analyze, and respond to inquiries ranging from simple policy questions to much more complex issues working closely with our GPS HR Advisors and Tier 2 and Tier 3 partners.

The position is full-time, Monday to Friday, with flexible hours and is exclusively remote.

What will your day-to-day look like?

• Manage Workday HCM business process configurations including but not limited to report writing, calculated fields, business process design, build condition & validation rules, EIB loads and business process security

• Lead HCM projects related to Workday Manager Self-Service & Employee Self-Service transactions 

• Provide transaction training and educate employees on HR services

• Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service, where individualized actions are taken to promote and support all client interests

• Utilize multiple online systems, such as ServiceNow CRM, Enterprise version 5 and Workday to answer questions, troubleshoot issues, complete requests, and help resolve employee, manager, and HR needs

• Utilize the case management system to document and escalate inquiries following both defined and undefined process steps to achieve required service level agreements

• Actively identify and submit process improvement recommendations

• Ensure adherence to all company policies and procedures

• Special Projects and any other duties assigned by the manager

What do you need to be successful?

• Bachelor’s degree in liberal arts including Business Administration, Communication or related discipline or equivalent combination of related work experience and schooling in lieu of degree.

• Minimum of 5+ years experience in the customer service or HR fields and a bachelor’s degree or equivalent combination of related work experience and schooling in an advanced degree with 2+ years related work experience.

• Experience in Workday configurations

• Experience providing support to customers including managers and HR

• Knowledge of simple and complex company and business unit policies and procedures

• Excellent customer service

• HR background

• Experience handling Case Management

What do we offer?

• Pension and savings plan with employer contributions

• Group insurance program

• Opportunities for advancement (career progression)

• Merit or recognition program

• Health and wellness program, including virtual health care

• Recreational and sports club

• Nearby daycares

• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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