Offer summary

Qualifications:

BS or BA in Computer Science/Engineering or related field required., Strong technology/industry knowledge with a focus on NAS and Cloud storage., Working knowledge of backup and archive processes, tape drives, and storage networking., Proven project planning and time management skills, with relevant certifications like CCNA, SNIA, and AWS..

Key responsabilities:

Manage complex customer setups for on-site installations and ensure solutions are functioning correctly.

Perform preventative maintenance, product upgrades, and break-fix functions at customer sites.

Conduct technical evaluations for new business opportunities and provide training to customers.

Collaborate with support teams to provide feedback and maintain strong customer relationships.

Job description

Description

Systems Engineer – (Remote in USA - East Coast)

Spectra Logic is a unique company: unlike other players in the data protection market, Spectra Logic has always been privately owned and funded and operates at all levels with a strong entrepreneurial spirit. You can expect a challenging, flexible, and creative work environment. Sense of ownership, integrity and honesty are of utmost importance. Our culture is one that drives personal opportunity and professional advancement. With our award-winning tape libraries, unique line of disk-based backup products, overall secondary storage, and with our “tape & disk based” object store device – BlackPearl/Vail, Spectra Logic’s product lineup has never been stronger.

We are seeking an exceptional Systems Engineer to join our team!

Job Summary:

We are looking for a competitive, self-motivated individual to join our experienced post sales services team. You will develop an advanced level of understanding for all of our tape products, software and emerging markets products, as well as services such as data migration and encryption. This requires an adherence to detailed processes involving prep work, engagement procedures, and reporting. We will provide you with training, tools, and a team of professionals to support your efforts.

In this role, you’ll get to:

Navigate and manage complex customer setups for smooth on-site installations.
Complete configuration and testing to ensure solutions are working as designed.
Perform preventative maintenance at existing customer sites.
Complete products upgrades and perform break-fix related functions with direction from Support tiers.
Conduct thorough technical evaluations for potential new business opportunities.
Collaborate closely with Support Tiers and TAM teams providing key feedback and technical insights.
Establish and maintain deep relationships with our customers, helping them integrate and mature the product use in their organization.
Provide training to customer and customer teams.

Required Qualifications:

Possess strong technology/industry knowledge.
Be very detail oriented and mechanically inclined.
Working knowledge of NAS and Cloud storage.
Working knowledge of backup and archive processes and methodologies.
Working knowledge of tape drives, libraries, storage arrays, storage networking, networking protocols, and general connectivity in multi-platform enterprise environments.
Software writing and scripting considered a plus.
Proven track record of managing technical integrations with strong project planning and time management skills.
Strong work ethic, willingness to collaborate, and be part of a positive team.
Be able to do demanding physical work. You must be able to safely lift fifty pounds over your head and up to one hundred pounds in general.
Must be able to maneuver inside some of the largest of Enterprise libraries.
Required certifications or equivalent knowledge: CCNA, SNIA, and AWS.

Education: BS or BA in Computer Science/Engineering or related business/technical field required.

Travel: This role requires frequent travel, handling of luggage, and use of public transportation. Physical demands at customer sites are unpredictable and may include lifting, bending, stooping, or other challenges. Travel of 80% expected.

Status: Full Time, Direct Hire Exempt Position

Compensation: $80k -100k

Benefits: Spectra Logic provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Our full benefits package includes 401(k), medical, life, AD&D, flex spending accounts, and company paid short and long-term disability.

*If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box! We are looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.*

***Spectra Logic is committed to the practice and policies of equal employment opportunities in the recruitment, employment and promotion of all associates without regard to age 40 and over, race, color, religion, sex, sexual orientation, disability, gender, gender identity, gender expression, genetic information, status as protected veteran, national origin, or any other applicable status protected by state or local law.

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