Offer summary

Qualifications:

Bilingual in English and Spanish, Experience in negotiation, sales, or personal injury law, Proficient in Microsoft Office and organizational tools, Strong communication skills and detail-oriented mindset.

Key responsabilities:

Review and respond to emails and chats for new leads and requests

Organize and manage client documents and contracts

Answer inbound calls and provide excellent customer service

Complete the intake process for new clients and assist the intake department as needed

Job description

CEO Lawyer is a rapidly growing personal injury law firm in downtown Atlanta.

We are seeking a Full-Time VA Staff Lawyer to assist in our Intake department. Must be Bilingual (English - Spanish).

WHAT ARE THE RESPONSIBILITIES?

Review emails and chats constantly for new leads, file setups, audits, or other requested needs.
Organize contracts, termination letters, photos, and other documents on Dropbox.
Answer all the inbound calls, clients, and leads with great customer service skills. When needed, transfer it to the right member of the team.
Set up Filevine projects for new clients or the tools requested.
Register all the comments, observations, and updates in Leaddocket.
Review and look for new contracts to be registered into Filevine.
Follow up on the leads assigned, ensure a great quality interaction, and clean up the old Leads in Lead-docket.
Answer new potential clients, do the probing questions, and follow the process to complete the sign-in or escalate the call to an Intake Specialist.
Complete the intake process of a new client to be transferred to the Pre-Litigation department.
Send the submission emails to the Pre-Litigation department for new clients to start the case (notification).
Complete clinic referrals, taking into consideration the client's location.
Complete and share the EOD report every day at the end of the shift.
Complete assigned training on Trainual.
Assist the intake department on a task-by-task basis.
Participate in stand-up meetings, dailies, weeklies, and monthly meetings.
Participate actively in company activities or HR sessions.

WHAT ARE OUR REQUIREMENTS?

Experience in negotiation, sales, law field, PI or similar.
Flexibility to work on rotational shifts including weekends.
Knowledge of Microsoft Office, Outlook, Calendar, and use of tools to work, organize, and follow up on assigned tasks.
Strong communication (verbal and written) and high result/detail orientation.
Ability to collect data and learn quickly (fly learner).
Ability to prioritize and manage time efficiently, complying with the processes

Job Types: Full-time, Contract

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