Offer summary

Qualifications:

At least one year of experience in software management, preferably in an educational or tech-driven environment., Strong knowledge of IT systems and online platforms, with a passion for troubleshooting and problem-solving., Exceptional attention to detail and excellent organizational skills., Strong written and verbal communication skills, with the ability to explain technical issues to non-technical users..

Key responsabilities:

Oversee and manage external educational platforms and student accounts for optimal functioning.

Maintain up-to-date and accurate student information across internal and external systems.

Provide technical support to internal teams and end-users, ensuring swift issue resolution.

Collaborate with different teams to enhance technology solutions for effective learning experiences.

Job description

This is a remote position.

An innovative, fully online school is seeking a dynamic and tech-savvy IT Administrator to join their vibrant team. This is a full-time, remote role.

This is a unique opportunity for someone who thrives in an evolving digital space and has a passion for delivering excellent service. As the IT Administrator, you’ll play a key role in enhancing the overall experience for both the students and parents, ensuring smooth access to all the technological tools they need. This is a great opportunity for someone with strong administrative skills, a keen interest in IT, and a proactive mindset.

Key Responsibilities:

Platform Management: Oversee and manage external educational platforms and associated student accounts to ensure optimal functioning.
Data Accuracy: Maintain up-to-date and accurate student information across both internal and external systems.
Technical Support: Provide technical support to both internal teams and end-users, ensuring issues are resolved swiftly and efficiently, maintaining a high level of user satisfaction.
System Optimization: Contribute to the development, maintenance, and continuous improvement of internal IT systems and processes to ensure they meet the evolving needs of the academy.
Collaboration: Work closely with different teams to enhance technology solutions that foster smooth and effective learning experiences for students

Requirements

Experience in Software Management: At least one year of experience managing and maintaining software and systems, ideally in an educational or tech-driven environment.
Proven IT Skills: Strong knowledge and comfort with IT systems and online platforms. You are someone who enjoys troubleshooting, solving problems, and continuously improving your tech knowledge.
Detail-Oriented & Administrative Excellence: Exceptional attention to detail and excellent organisational skills. You’re someone who prides themselves on maintaining accuracy and order.
Communication & Collaboration: Strong written and verbal communication skills. Ability to explain technical issues to non-technical users and collaborate effectively with internal teams and end-users.
Customer Service Experience: A passion for providing high-level support to both students and staff, ensuring smooth technical interactions and resolving issues quickly.
Adaptable & Positive: Ability to thrive in a fast-paced, evolving environment, with a positive and solution-driven approach to challenges
Time Management: Ability to prioritise tasks, meet deadlines, and manage time effectively to ensure all projects and support requests are handled efficiently.

Setup & Equipment Requirements

A reliable internet connection with a minimum upload speed of 50 mbps.
A laptop or desktop with a working camera and microphone for online meetings and troubleshooting