Proposal Consultant III-2

Exemption Status:

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Analyze customer requests for proposal and information. Review and interpret key proposal requirements, identify non-standard requirements, issues, or concerns that need resolution prior to submission of response.
• Actively participate in strategic planning and customer needs assessment for each proposal, creating proposal schedules and meeting deadlines
• Simultaneously write, research, edit, and coordinate proposal responses and additional information responses. Work with senior management, departmental experts, sales/marketing staff, to implement edits and complete these requests.
• Interview Subject Matter Experts and independently develop content/writing proposal sections with their assistance/input, as needed.
• Assisting other consultants by providing shell proposal sections, graphics, draft cover letters, and boilerplate materials, as needed.
• Interface with finance team to verify MedImpact pricing for proposal.
• Proofread and perform quality assurance checks on all documents to ensure proposals are properly printed, packaged, and shipped in a timely manner and in accordance with all stated proposal requirements.
• Work with Proposal Coordinators to produce printed materials and electronic media. Confirm that all production materials meet specifications outlined in RFP. Review shipping labels and package deliverables for shipping according to instructions in RFP.
• Provide new or modified responses to Proposal Department Content Manager as they are developed and approved. Review and edit library material for clarity and conciseness.
• Participate in implementation and maintenance of tools to automate the proposal process. Ensure that continuing updates are implemented to the database and supporting documents to reduce proposal size and simplify language.
• Assist in the creation of RFPs/questionnaires to evaluate potential business partners as required

• Assist in training new staff.
• Serve as a lead to lower level staff by responding to questions, reviewing and monitoring work.
• Provide functional training to new employees and assist in professional development for existing employees.
• Assist with proposal quality reviews.
• Assists in maintaining process documents, work instructions, and reference guides.
• Assist with analysis or daily operations of the department including running reports and identifying trends such as call avoidance and performance metrics.
• Maintain and monitor department quality and productivity including workflow assignments.
• Identify opportunities and make recommendations to department leadership for improvement of workflow processes, operating systems, training programs, reference materials, and quality initiatives that improve proposal development efficiency and enhance quality driving to a higher win rate.
• Assist department management in preparation of reporting and quarterly performance appraisals, as needed.
• Upon award of business, complete sales optimization process to support contract preparation
• Assist other department staff as required based on business needs.
• Maintain accurate information in Salesforce.com.

Supervisory Responsibilities                                                   

This job has no supervisory responsibilities.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; Manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                            

Bachelor's degree (B. A.) from four-year college or university and minimum of eight (8) years of proposal writing, proposal preparation and management experience or equivalent combination of education and experience. Healthcare industry experience or PBM experience preferred. Experience in a high-volume Proposal Center environment a plus.

Computer Skills

Advanced proficiency in MS Office / Word, Excel, Outlook, PowerPoint and Adobe professional, Project is a plus. Ability/aptitude to work with Salesforce, SharePoint and Web applications for collaboration and tracking activities.

Other Skills and Abilities                                                    

Understanding of proposal/project/management responsibility and follow through with objectives to meet all crucial deadlines. Ability to handle multiple deadlines and work well under extreme pressure.

Exceptional detail to planning, organizing, facilitating, solutioning, coordination and collaboration with various teams to develop and document win themes and key messages; and manage documentation and processes, executing proposals. Adherence to effective and efficient proposal processes is required, including logging/tracking response inputs, communicating with team members [internal and external], and drafting/editing text. Ability to develop high quality proposals that are compliant to every RFP and RFQ requirement, represent a coherent story, integrate differentiators, and win themes. Outstanding oral and written communication skills, articulate writing and technical editing skills are important.

Language Skills                                           

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills                                                 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability                                                    

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Competencies                                              

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Effectiveness - Demonstrates good people skills by showing a commitment to teamwork, resolving conflicts effectively and with respect for others’ viewpoints, respecting differences and building strong relationships and networks

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Teamwork - Functions as a valuable team member by engaging in collaborative decision making and problem solving, constantly contributes positively as a team member, shares credit when appropriate and encourages teammates to use their knowledge and skills

Adaptability - Adjusts quickly to evolving situations by integrating new information, remaining flexible, recognizing and implementing necessary changes and taking advantage of opportunities presented by new developments.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.