Offer summary

Qualifications:

High School Diploma required; additional education in pharmacy preferred., 1 year of experience in a call center environment is necessary., Proficiency in Microsoft Excel and Google Suite tools is essential., Active Pharmacy Technician License is preferred, along with experience as a Certified Pharmacy Technician..

Key responsabilities:

Conduct inbound and outbound outreach to patients, practices, and pharmacies to support medication adherence.

Coordinate patient-related needs and gather relevant medical information.

Establish and maintain relationships with key stakeholders to facilitate communication.

Meet and maintain performance metrics related to call volume and quality.

Job description

The Outreach Specialist, Pharmacy plays a critical role working with patients, practices, and pharmacies to promote medication adherence.

Duties and Responsibilities

Inbound and outbound telephonic outreach to patients, practices, pharmacies, and any other internal/external business entities to coordinate all patient-related needs and obtain relevant medical information that contributes to identifying and addressing medication adherence barriers. Basic understanding of Medicare, STAR ratings in relation to medication adherence support. Additional requirements include meeting and maintaining metrics (i.e. calls per hour, call quality auditing, occupancy, etc.)

Streamline pharmacy processes with a focus on process improvement

Establish relationships, gather input, and facilitate communication amongst key stakeholders

Other duties as assigned

Required Skills and Abilities:

Experience providing patient outreach in a call center environment

Experience & comfort using technologies such as a computer, telephony platform, and various types of electronic health record (EHR) platforms. Proficient in Microsoft Excel and Google Suite Tools such as Google Sheets

A positive, proactive attitude with a passion for customer service

Self-motivated individual, comfortable working in a fast paced collaborative environment

Highly proficient organizational skills and critical thinking.

Excellent verbal and written communication

Strong attention to detail and accuracy.

Must have access to reliable high speed internet connection

Schedule: 8-hour shift in Eastern Standard Time based on needs of the business, with the possibility of evenings and/or Saturday mornings.

Education and Experience:

High School Diploma

1 year of relevant work experience in a call center environment

1+ years of experience as a Certified Pharmacy Technician (Preferred)

Active Pharmacy Technician License in any state (Preferred)