Inbound Sales Representative- REMOTE

Consumer Sales-REMOTE

About the Company

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for the past 50 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. 

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

The Lifeline office is located in Marlborough, MA. Learn more at www.lifeline.com.

Purpose

Consumer Sales Representative is responsible for answering inbound direct-to-consumer, and business to business phone calls as well as outbound calls on generated leads. You’ll initiate contact with customers, identify their needs, and sell appropriate products and services to meet those needs. All leads will be provided by Lifeline.

Job Duties and Responsibilities

• The Inside Sales Representative is responsible for answering inbound calls and selling the full suite of Lifeline Products to B2B and D2C prospects.
• Maintain pipeline of leads and make outbound calls to close these leads in a timely manner.
• Make additional outbound calls to close leads from web site inquiries, and process orders submitted online.
• Must be able to work with sales processing software and use within Company guidelines. Must achieve daily, weekly, and monthly quotas set up by management.
• Must have exceptional time management skills, as well as be able to work independently.
• Provide callers with a vast knowledge of information, regarding products, services, and prices.
• Maintain a positive attitude and be a team player who is motivated to excel and lead.
• Must follow all guidelines set up by company.
• Complete any special projects or tasks that are assigned by your manager.
• Must be able to follow company attendance policy.
• Actively participate in team meetings and activities.

Skills and Qualifications

• At least 1 year of experience as a Sales Representative, or 2 years of experience in a customer service call center position.
• High School diploma required but a bachelor’s degree is preferred.
• Strong computer skills are required.
• Ability to carefully listen and negotiate with callers.
• Ability to effectively communicate products and services to callers.

Salary and Benefits

• Hourly play plus commission
• Incentive opportunities and frequent contests
• Ongoing training and career development
• Medical, dental, life and disability insurance plans that can be tailored to your specific needs and the needs of your family.
• Paid Holidays
• Paid Time Off
• 401K with company match
• This role can be 100% remote!