Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Implementation Specialist, Lodging

unlimited holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Colombia

Offer summary

Qualifications:

Fluency in English and Spanish; Portuguese is a plus., Strong organizational skills and ability to prioritize effectively., Excellent communication skills for building rapport with partners and teams., Experience with Salesforce or similar CRMs is preferred..

Key responsabilities:

  • Act as the primary contact for hotel partners during the onboarding process.
  • Guide hotel partners through connectivity systems and monitor onboarding status in Salesforce.
  • Collaborate with internal teams to ensure efficient onboarding and troubleshoot issues.
  • Drive results by optimizing onboarding speed and quality while engaging in product management initiatives.

Hopper logo
Hopper Information Technology & Services Scaleup http://www.hopper.com/
1001 - 5000 Employees
See all jobs

Job description

About the job

As an Implementation Specialist, you will be the primary point of contact for hotel partners during the onboarding process. Your role is to ensure a seamless and efficient integration of new hotel contracts, acting as a connectivity champion while maintaining a high standard of quality for each property’s presence on the Hopper platform. You will communicate directly with hotel partners to collect the necessary information for mapping, activation, and optimization.

Success in this role requires exceptional organizational skills, the ability to navigate a fast-paced environment, and a strong collaborative approach with internal teams, including Implementation, Market Specialists, and Market Management.

What would your-day-to-day look like:
  • Guide and support hotel partners through different connectivity systems and onboarding solutions.
  • Monitor and track onboarding status and partner interactions (emails, calls) in Salesforce.
  • Collaborate daily with Market Management and Market Specialist teams to ensure efficient onboarding.
  • Drive measurable results by optimizing onboarding speed and quality.
  • Proactively troubleshoot challenges or delays, ensuring swift resolution of connectivity or data-related issues.
  • Engage with product management on ad-hoc tasks and improvement initiatives.

    • An ideal candidate has:
  • Fluency in English & Spanish (Portuguese is a plus).
  • Strong organizational skills with the ability to prioritize based on business impact.
  • A self-starter mindset, taking ownership of the onboarding portfolio with a proactive, results-driven approach.
  • Excellent communication skills, capable of building rapport with both internal teams and external partners.
  • Deep understanding of onboarding processes and their impact on property performance.
  • Curiosity and problem-solving skills, with the ability to ask insightful questions and provide solutions.
  • A bias for action – a “why do later what I can do now” mentality.
  • The ability to thrive in ambiguity, working with minimal guidance in a constantly evolving environment.


    • Nice to have:
  • Experience with Salesforce or similar CRMs
  • Familiarity with XML logs and data output formats for troubleshooting
  • Background in online travel agencies (OTAs), CRS providers, or the hotel industry
  • Knowledge of SQL, Data Studio, Amplitude, or other data visualization tools


    • Perks and benefits of working with us:
  • Well-funded and proven startup with large ambitions, competitive salary.
  • Quarterly performance bonus up to 30% of base salary
  • Hopper offers group medical and dental insurance to full-time employees.
  • Hopper offers life insurance with short term and long term disability coverage.
  • All employees and dependents have access to telemedicine services, anytime, anywhere.
  • Please ask us about our very generous parental leave, much above industry standards!
  • Unlimited PTO.
  • Carrot Cash travel stipend.
  • Flexdesk Access Pass & Work-from-home stipend.
  • Entrepreneurial culture where pushing limits and taking risks is everyday business.
  • Open communication with management and company leadership.
  • Small, dynamic teams = massive impact.
    • #posttoexternal

    Required profile

    Experience

    Industry :
    Information Technology & Services
    Spoken language(s):
    EnglishSpanish
    Check out the description to know which languages are mandatory.

    Other Skills

    • Open Mindset
    • Collaboration
    • Curiosity
    Are you interested?

    Implementation Engineer Related jobs

    See more Implementation Engineer jobs