Implementation Specialist

We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality.

With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.

We currently have over 700 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!

From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 6,500 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

What can we offer you?

We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal

• Private Counselling with a weekly confidential helpline available
• BUPA private healthcare plan
• £150 Wellbeing Allowance per year
• Working elsewhere policy (4 weeks per year)
• Hybrid working
• Buy and sell annual leave scheme (up to 3 days per year)
  
  

What will you be doing as an Implementation Specialist?

• You will own the customer journey from contract signing to successful implementation of our CRM software.
• You will act as a trusted advisor, building strong relationships and brand loyalty.
• You will manage multiple onboarding projects simultaneously, ensuring timely delivery and proactive risk management
• Liaise with internal teams, including Data Migrations, Training, Support and Product teams to ensure technical and operational needs are met for each customer
• Gather feedback and share insights with Product and Customer Success teams to drive system and process improvements
• Identify and drive process improvements within the onboarding team to streamline daily activities
  
  

What are we looking for?

• Proven customer service experience with excellent communication skills
• Experience building and maintaining strong relationships with senior executives and large clients
• Strong organisation and project management skills, with the ability to manage multiple projects simultaneously
• Ability to prioritise tasks under tight deadlines while maintaining a high standard of customer service
• Technical aptitude with experience in software configurations, integrations, and troubleshooting
• Experience with project management tools (e.g., Smartsheet, Monday.com) and platforms like Zendesk & Jira is desirable
  
  

This role may include occasional travel and overnight stays across the UK for client visits.

Next steps

We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!

We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates —if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!

Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!