Strong communication skills, both written and verbal., Experience in customer service or hospitality industry., Ability to handle multiple inquiries and prioritize tasks effectively., Familiarity with booking platforms like AirBnB and VRBO..
Key responsabilities:
Respond to guest inquiries through various channels including email and phone.
Assist guests with relocation in case of maintenance issues.
Offer guests additional services such as early check-in or late checkout.
Coordinate communication between guests and service teams to resolve issues.
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