Customer Support Associate (Part-Time, Night Shift)

About Us:
Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution is designed to democratize digital signage and empower businesses worldwide. Since 2016, Yodeck has powered over 160,000 screens across various industries, including restaurants, retail, schools, stadiums, and conference halls. As one of the top 5 digital signage SaaS platforms globally, we are looking for curious and smart people to help us drive even faster growth.

About the Role:
Do you have a passion for technology and a dedication to outstanding customer service?

As a Part-Time Customer Support Associate, you’ll assist Yodeck customers by responding to their questions and guiding them through product usage and troubleshooting. Our Support Team provides assistance via phone and an online ticketing system integrated with chat, accessible through the app.

We are looking for a new team member who is available to work rotating night shifts (02:00 - 06:00 & 06:00 - 10:00 (GMT +2), Monday through Friday) to support our global customer base. The majority of inquiries (90%) come from the US, Canada, and other international markets.

Join our team and help customers enhance their digital signage experience with Yodeck's innovative solutions!

What You Will Be Doing:

• Handling incoming messages, emails, chat and phone inquiries from Yodeck customers.
• Providing information and assistance on Yodeck products and features, including billing and sales questions.
• Troubleshooting basic technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Triaging and prioritizing tickets to resolve critical issues in collaboration with customer success & tech support teams.
• Offering product recommendations based on customer needs and preferences.
• Ensuring high customer satisfaction through professional and courteous communication.

Requirements

• Excellent written and verbal communication skills in English (C1 level).
• Strong attention to detail and analytical skills to diagnose issues and develop effective solutions quickly.
• Ability to handle unexpected changes and customer concerns with professionalism.
• A genuine desire to help customers and a commitment to providing excellent service.
• Experience in customer support or technical support roles will be appreciated.
• Availability to work rotating night shifts (02:00 - 06:00 & 06:00 - 10:00 (GMT +2), Monday through Friday).

Benefits

• Competitive salary
• Company-wide bonus scheme and a great stock option plan
• Award-winning workplace, recognized as the Best Workplace
• Hybrid Work From Home policy
• Office gym, nutritionist, and meal vouchers
• Individual training budget for professional development
• Private medical insurance plan
• Fun and collaborative start-up environment (with amazing offices!)
• Flexible working arrangements
• Commuting expenses
• Equal opportunity and workplace diversity

As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people’s contributions.