Offer summary

Qualifications:

Bachelor's degree (BS/BA) preferred or 4 years of relevant experience without a degree., Familiarity with Microsoft products, O365, and basic desktop troubleshooting is essential., Must possess CompTIA A+, Network+, or Security+ certifications within 6 months of hire., Ability to work flexible hours, including nights and weekends as needed..

Key responsabilities:

Implement policies and procedures for problem identification and resolution.

Ensure maximum issue resolution within Service Level Agreements.

Coordinate customer service activities with internal functions and improve technical support practices.

Assist users with hardware/software issues and maintain customer databases.

Job description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Program Overview

Performs important mission in the DOD and that is deterrence of weapons of mass destruction, nuclear weapons, etc. Systems Engineers/Admins, DBA's, Release Engingeers, Data Scientists, Cyber Defense, and Service Desk collaborate together to ensure comprehensive mission success

About The Role

Peraton is hiring a Customer Technical Support, Associate for USSTRATCOM/J6 at Offutt AFB, Nebraska

What you will do:

Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
Drives product supportability.
Coordinates customer service activities with other internal functions.
Designs and maintains customer databases.
Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.
In-depth applications knowledge of company's products, services and/or systems. Operations may be 24/7.

Qualifications

What you will need:

0 years with BS/BA; 4 years no degree
Must be familiar with MS products, O365, Outlook email, basic desktop troubleshooting
Must be flexible with scheduling, able to work nights/weekends as needed
Certifications:

CompTIA A+, Network+ or Security+ certifications required within 6 months for hire.

Secret clearance

#STRATCOM2025

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.

EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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