Offer summary

Qualifications:

Associates Degree or equivalent education required., 3+ years of related experience in electronic and electro-mechanical engineering., Strong customer-focused attitude with excellent interpersonal communication skills., Fluency in English and the local language, both written and spoken. .

Key responsabilities:

Provide on-site installation, troubleshooting, and repair of complex equipment and systems.

Order spare parts and maintain spare parts kits for warranty and contract customers.

Input detailed records of service visits into company information systems for accurate customer maintenance information.

Assist in developing new servicing techniques and provide training to other field personnel.

Job description

To apply to a Varex Imaging position, please create an account and sign-in.

CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account.

Summary

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Job Description

OTHER SPECIFIC FUNCTIONS OR DUTIES

Provide phone support/remote assistance to customers and to Field Service Team as required to achieve resolution of service need in a timely manner.
Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their Varex equipment according to technical and safety guidelines with the highest level of satisfaction.
Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other Varex parties.
Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of Varex products.
Maintain a high degree of professional knowledge and safety consciousness according to Varex guidelines in order to perform activities under the safest working conditions.
Assist in the development of new servicing techniques and the writing of service documentation.
May provide training to other field personnel.
Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

SKILLS, KNOWLEDGE, TRAINING AND CERTIFICATIONS

Knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
Knowledge of and sound professional technical experience with micro-computers/PC based systems
Customer focused attitude
Articulate and skilled in interpersonal communication
Fluency in the local language and in English, both written and spoken

Other Desired Skills and Knowledge

Sound computer usage and debugging skills
Ability to identify and repair complex software and network problems.
Highly proficient at diagnosing and solving complex mechanical problems, including simple vacuum leaks.
Identify and resolve imaging system defects.
Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
Experience with SAP or equivalent ERP product and productivity software desired.

Typical Education and Experience

Associates Degree or equivalent
3+ years of related experience

Ability to Travel

Travel required.

Employee must be able to meet the following requirements with or without an accommodation.

Medium - Heavy work that will occasionally require employee to lift/move up to 50 lbs. and frequently lift more than 10 lbs. to greater than 25 lbs.
Lifting, carrying, pushing, pulling, or moving heavy equipment and/or supplies occasionally.
Reaching above and below the shoulder frequently 34-66%.
Above-average agility and dexterity with the ability to hold, grasp and manipulate small parts and use hand and power tools frequently 34-66%.
Wear personal protective equipment (PPE) and handle physical exertion, such as long periods of standing, walking, bending, crouching, stretching, reaching, repetitive motion, or similar activities.
Work environments includes: exposure to chemicals, electrical current, proximity to moving mechanical parts, repetitive hand motion, working from heights, cold environment, hot environment, uneven surface, fumes.
Travel to US, Canada sites.
Valid driver’s license and Passport

Time Type:

Full time

Job Type:

Regular

Work Shift:

First Shift

Pay Rate Type:

Hourly

Benefits and Perks

Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.

Medical Insurance
Dental/Vision
10 Paid Holidays
PTO
Employee Stock Purchase Plan
401K match
Paid Parental Leave
Short & Long-Term Disability and Life Insurance
Competitive Pay
Flexible Schedules
Friendly Work Environment
Tuition Reimbursement
Employee Referral Program
Career Advancement Opportunities
Employee Discounts

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Required profile