Offer summary

Qualifications:

2+ years in customer service or a fast-paced support environment., Fluent in English, with additional languages being a plus., Strong troubleshooting and problem-solving skills, with the ability to communicate with both technical and non-technical audiences., Tech-savvy with experience in Windows, Mac, Google Suite, and familiarity with tools like Zendesk and Jira..

Key responsabilities:

Serve as the primary point of contact for users across various support channels.

Provide technical, payment, and product support while troubleshooting issues.

Collaborate with cross-functional teams to escalate and resolve customer issues efficiently.

Identify opportunities to enhance the customer experience and generate leads from support interactions.

Job description

At Prezi, we help individuals and teams make their ideas shine through memorable, engaging presentations—whether virtual or in-person. As a remote-first company, we foster a culture of collaboration, innovation, and impactful work.

We’re looking for a full-time Customer Support Specialist to join our team. Work with us to provide top-tier support that enables our users to create visually stunning presentations. This role involves covering 8-hour shifts in a weekly rotation (10 AM CET or 3 PM CET starts) to serve European and primarily American markets.

As a Customer Support Specialist:

Be the trusted point of contact for users via all available support channels for technical, payment, and product support.
Become a Prezi expert, offering advice and troubleshooting that helps create engaged customers and drive our growth
Be a cross-functional stakeholder and representative, responsible for escalating customer issues, from bugs to product-related, in a timely manner
Collaborate with Engineering, Product, and other teams to resolve technical challenges efficiently.
Participate in continually improving our knowledge base.
Find potential upsell opportunities and help generate leads from customer support interactions.
Identify opportunities where we can improve the customer experience.

Identify opportunities to improve customer experience. We’re looking for...

2+ years in customer service or a fast-paced support environment in a variety of support channels
Fluent in English (additional languages a plus).
Strong troubleshooting and problem-solving skills, and able to discuss and understand details and use critical thinking to resolve issues with both technical and non-technical audiences
Tech-savvy with experience in Windows, Mac, Google Suite.
Ability to work independently and in a team, with flexibility in shift patterns.
Excellent time management skills, and ability to prioritize workload efficiently to meet team goals, KPIs, and SLAs
Experience with Zendesk, Jira, Confluence, subscription management tools, as well as AI tools is a plus.

What’s in It for You?