Customer Service Representative (m/f/x)

We are looking for a motivated and customer-focused Customer Service Representative to join our Order Management team at VWR Romania. As a key member of the customer service department, you will ensure smooth order processing and customer satisfaction by managing order-related inquiries, handling complaints, and facilitating a seamless order fulfillment process.

What we are looking for: ​

• Proven experience in customer service, ideally in a fast paced, international and customer focused environment (Pharma / Biosciences preferable)
• Proficient in Microsoft Office Suite (Excel, Word, etc.), existing experience with SAP or other CRM-Tools
• Excellent organizational and problem-solving abilities, detail-oriented with a focus on delivering high-quality customer service.
• Motivated self-starter who enjoys having an impact, to learn and bring a new perspective into our teams
• Strong teamwork skills with a collaborative mindset which enables to work with various internal and external stakeholders
• Strong communication skills in both French and English (French C1, English B2)

How you will thrive and create an impact:

• Handling of customer inquiries and order amendments (adding alternatives to the customers orders, changing requested delivery date, price conformation etc.) via SAP
• Close collaboration with internal and external stakeholders to solve issues and handle existing tickets (offering alternatives etc.)
• Review /Analysis of Open Order Reports (using applications such as Excel, Qlikview, Power BI);
• Open Orders Management (proactively working on open sales so that we can ship goods and invoice the customers)

Acquired by Avantor in 2017 as a wholly-owned subsidiary, VWR serves as a leading global provider of products and service solutions to laboratory and production customers in the pharmaceutical, biotechnology, industrial, education, government and healthcare industries.

The company is a trusted end-to-end partner to customers and suppliers from discovery to delivery. With business operations in more than 30 countries and a diverse portfolio that includes more than four million branded and manufactured products, we enable customer success through innovation, cGMP manufacturing and comprehensive service offerings. Collectively, our goal is to set science in motion to create a better world. 

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Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.