Creative Operations Manager

About Presence

Presence is a leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, occupational therapists, and behavior and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered more than 7 million teletherapy sessions to students across 47 states. Presence is backed by Spectrum Equity, TPG’s Rise Fund, and Bain Capital Double Impact.

We are a majority-female company led by Kate Eberle Walker, an education industry leader, working mom, and author of The Good Boss: 9 Ways Every Manager Can Support Women at Work. We are a remote-first workforce. We place a high value on schedule coordination to stay connected with each other when working in different places, and to create opportunities to engage with each other in person as well.

What will you do at Presence?

We're looking for a highly organized Creative Operations Manager with a deep knowledge of creative marketing tactics to join our team. Reporting directly to the Creative Director, you’ll be the driving force behind the timelines, processes, and communications that bring a wide range of marketing campaigns to life. You are a self-starter with a growth mindset who thrives in collaborative environments. You balance big-picture thinking with day-to-day execution. You have demonstrated experience managing small and large campaigns with remote teams, always with a keen eye for detail and a focus on results. You’re constantly seeing opportunities for improvement and have the drive to research and activate ideas that maximize resources.

Primary Responsibilities:

• Setup, launch, and manage projects from start to finish: Manage projects of various complexity and size working closely with stakeholders throughout the organization; plan and schedule project timelines, milestones, and deliverables; maximize budget and manage workflows by efficiently for in-house, freelance, and agency partners
• Keep everyone in the loop: Facilitate clear and consistent communication between team members, stakeholders, and clients, ensuring everyone is informed 
• Coordinate projects to run smoothly: Design and implement streamlined workflows, establish clear processes, and maintain meticulous documentation for all projects
• Find solutions and drive improvement: Proactively identify potential roadblocks/risks/inefficiencies and constantly seek resourceful ways to optimize our processes
• Manage information: Serve as the central source of truth for project information and documentation, ensuring easy access for all stakeholders; publish regular reporting on creative team performance; consistently maintain documentation and assets in publicly shared spaces
• Anticipate challenges: Foresee potential roadblocks and proactively develop solutions to keep projects on track; identify risks, negotiate effectively, and implement solutions to mitigate issues
• Onboard: Provide training and guidance to new team members or stakeholders on best practices and process improvements

You’ll thrive here if you have:

• A curious and fearless spirit
• A creative and analytical side
• Solutions, new ideas, and actions
• Clear and efficient communication skills
• A strong ability to manage your time and work both independently and collaboratively 
• An adaptable/flexible mindset
• Pro-level attention to details
• The ability to see opportunity amid ambiguity 
• Humility and a can-do attitude
• A great sense of humor: We love to laugh

What we're looking for?

• 5 years experience as a Project Manager in a creative environment (e.g. agency, design studio, in-house creative team)
• Demonstrated experience setting up and managing work in project management software (ClickUp experience is a big plus)
• Deep understanding of creative and marketing for SaaS products (e.g. writing, graphic design, web development, email marketing, social and content marketing)
• Proficiency in Google Workspace applications (Docs, Slides, Sheets)
• Excellent organizational, time management, and communication (written and verbal) skills
• Ability to work independently and as part of a team
• Experience managing fully remote teams
• Familiarity with design software (e.g., Adobe Creative Suite)

What will help you succeed here?

• Our team is committed to shared principles of inclusivity. We engage with all stakeholders in a spirit of listening, learning, and broadening our perspectives.
• We commit to a growth mindset. We don’t use energy to explain why something can’t be done; we figure out how to make it happen. 
• We are mission-driven. Our work helps more children with special needs receive the necessary support. We believe that our work is essential, meaningful, and urgent.
• We believe in data-driven decision-making, measuring outcomes, and iterative improvement.

What are some of the benefits we offer? 

• Comprehensive Medical Coverage includes Dental and Vision
• Flexible PTO
• 11 Company Paid Holidays 
• Benefits Package: including 401K savings plan and access to an Employee Assistance Program.
• $500 home office stipend
• Paid Life insurance, AD&D., and disability benefits
• Paid parental and caregiving leave
• Eligibility to apply for a Professional Development Scholarship. 
• Inclusive Culture: We are intentional about creating a culture that is fun and inclusive.

This role is also eligible to participate in Presence’s equity plan subject to the terms of the applicable plans and policies.

An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions.

Salary $90,000.00-$95,000.00

Where is this position located? 

• Presence is headquartered in New York City with our clients located throughout the U.S.
• We support remote work from other locations in the US
• This role reports to the Creative Director
• All employees commit to be available on-camera for our Core Working Hours noon-5 pm EST M-F.