Consumer Lending Sales Specialist

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial future

Overview: The Consumer Lending Sales Specialist is responsible for converting inbound leads, outbound leads and referrals for consumer loan products. Lead sources include telephone queue, outbound calling efforts and appointments. The focus is to convert these opportunities into full loan applications, by promoting the credit union’s lending products, services, and programs. Additionally, they are responsible for generating sales through outbound calling with primary focus on current MCU members and prospects. Position is responsible to interview members, obtain relevant information, evaluate applicants' financial status, credit history, income, and collateral information, to determine and recommend appropriate lending products. Ensure compliance with MCU loan policy, federal, state and NCUA rules, regulations and laws.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Generate closed loans through both inbound leads and outbound calling efforts.
• Support incoming calls from consumer inbound calling queues.
• Make outbound calls from provided lists to achieve lending goals.
• Focus on meeting the Lending needs of current MCU members and prospects.
• Lending focus includes all consumer-lending products, programs and services.
• Complete and collect required documentation when submitting loan applications.
• Set proper expectation for all loan applications and manage timeframes for funding.
• Send booking documents for loan funding.
• Evaluate member needs and recommend corresponding MCU products services.
• Review members income, assets and debt information to ensure applicants meet MCU’s minimum standard guidelines.
• Manage personal pipeline in accordance to department standards and compliance requirements.
• Counsels members on the reasons for denial and advises how to improve their financial position and credit score.
• Understands and demonstrates expert knowledge of products and services offered at Municipal Credit Union.
• Identify opportunities to offer additional products and services.
• Participate in ongoing training and development approved by HR and Management.
• Travel as required
• Perform other related duties as requested and special projects as assigned.

Requirements:

 College Degree preferred or equivalent work experience.

 Minimum 2 years of experience in service related banking.

 Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.

 Technologically proficient.

 NMLS will be required

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. 

Municipal Credit Union (MCU) is an Equal Opportunity Employer. 

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.