Commercial Claim Advocate Technical Specialist (Field)-Texas

Description

Pay Philosophy 

The typical starting salary for this position is determined by a number of factors, including, but not limited to, acquired skills, experience, education, and certifications/designations. This position may be eligible for annual merit increases and participation in our bonus program.

What are we looking for?

An experienced Commercial Claim Advocate Technical Specialist to work in the field. In this position you will investigate, evaluate, negotiate, and settle serious injury/damage claims involving moderate to large loss exposures in multi-jurisdictions, applying coverage, laws and regulations. 

Who we are and what we do?

Here at Columbia Insurance Group, we believe that our employees are our greatest asset. Which is why our robust employee benefits and fun, family-like culture is something we pride ourselves on. Our commitment to our mission revolves around building and maintaining enduring relationships with our customers, and the only way to achieve that is by bringing together a team of skilled, passionate, and talented individuals.

Why us?

• Medical, Dental, and Vision coverage
• 401(k) and company match
• Generous paid time off (PTO), paid company holidays, paid maternity/paternity leave, and supplemental sick leave
• Family-like culture
• Year-round wellness initiatives
• Company sponsored events
• Cell phone
• Company Car
• Paid Internet
• Opportunities for professional development with conferences, events, and continued education

Company History

Our legacy has roots back to 1889 when we first became part of the mutual insurance movement in the Midwest. Today, our extensive heritage resonates nationwide, as we proudly serve customers in 14 states across the country.

ESSENTIAL FUNCTIONS

• Inspects and evaluates damages in person and works with insured and claimant at the scene of the loss.
• Works close and resolves any issues face to face with contractors and/or repair facilities.
• Promptly review new losses and determine initial plan of action in the handling of the claim
• Analyze coverage as it relates to the facts and allegations of the claim; prepare Reservation of Rights and Declination of Coverage letters, as applicable
• Identify significant property damage losses and report them timely to upper management, reinsurers, and update each as necessary
• Promptly evaluate all claims as the investigation develops and establish and adjust reserves as warranted in order to ensure accurate reserving commensurate with claim exposure
• Review all expense bills for appropriateness, accuracy and adherence to Company billing guidelines within the Company’s e-billing system
• Recognize, notify, and pursue other culpable parties and seek contribution from such other responsible parties as warranted
• Work closely with defense counsel in the defense of all litigated claims in accordance with an established litigation plan and legal budget
• Negotiate claim settlements; attend mediations, settlement conferences and trials
• Mentor Claim Advocates and/or train staff on key issues
• Other duties as assigned.

Qualifications

Required qualifications

• General liability, property, casualty, or auto experience required
• 5+ years of commercial property claims handling experience

• Must have a clean and current motor vehicle record report
• Demonstrates experience or ability to deal with significant/complex coverage matters
• Excellent written and oral communication skills
• Exhibit sound negotiation, critical thinking, and problem-solving capabilities
• Outstanding customer service, attention to detail, and multi-tasking skills
• Strong computer skills, including the ability to work effectively in a claims management systems and strong knowledge of Microsoft applications (Outlook, Word, Excel)
• Experience with Xactimate estimating software or similar
• Ability to exercise independent judgment with moderate supervision in handling claims within reserve and settlement authority
• Ability to travel as warranted (i.e – property inspections, mediations, and settlement conferences)
• Must have a valid adjuster license in designated home state (or willing to obtain one within 60 days after hire) with the ability to obtain additional non-residential adjuster licenses

EDUCATION QUALIFICATIONS

• Bachelor’s Degree strongly preferred

PREFFERD QUALIFICATIONS

• 2+ years experience with complex litigated claims preferred
• Previous experience with Excess & Surplus Lines (E&S) preferred
• CPCU or SCLA or CCLA or AEI designation preferred

EOE

Columbia Insurance prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you are unable to complete the electronic application for any reason, please contact Mandi Giboney: mgiboney@colinsgrp.com 573-777-4087