Business Systems Administrator, IT

Cadence Solutions is seeking a Business Systems Administrator to join our Information Technology team. As a Business Systems Administrator, you will manage and optimize our critical enterprise business applications, including Regal, Salesforce, and other growth-oriented and specialized SaaS tools. This role will be responsible for ensuring system reliability & scalability, driving process automation, and supporting cross-functional teams in leveraging our technology. Cross-team collaboration is essential as you partner with our Growth, Sales, Patient Success, and Marketing teams to develop solutions that drive and accelerate growth. By working closely with stakeholders, you will streamline operations, solve inefficiencies, and unlock new opportunities.

WHAT YOU’LL DO:

• System Administration & Engineering: Manage, maintain, and optimize Regal, Salesforce, Zendesk, and other business applications.
• Stakeholder Collaboration: Work closely with Growth, Sales, Marketing, Operations, and IT teams to align system capabilities with business needs.
• Process Automation: Implement workflows and automation to enhance efficiency and streamline operations.
• Data Management: Ensure data integrity, deduplication, and proper syncing across platforms.
• Integration & API Management: Oversee integrations between applications
• Continuous Improvement: Evaluate and implement new features & technologies and best practices to enhance system performance and use.
• Troubleshooting & Support: Serve as the primary point of contact for system-related issues, collaborating with vendors and internal teams to resolve them.
• Reporting & Analytics: Develop dashboards and reports to support business decision-making.

WHAT YOU’LL NEED:

• 3+ years of prior experience as a system administrator with proficiency in contact-center, sales, sales-enablement, and marketing tools.  
• Collaborative and able to work across multiple teams
• Fluency in sales, go-to-market, and customer service workflows and excel at identifying opportunities where our technology could grow our business
• You are results and outcome driven, with a bias toward building and execution
• Capable of understanding competing priorities within a fast-paced environment and the ability to effectively prioritize
• Obsessive focus on automation to help scale IT operations
• You possess some technical skill in at least one programming general purpose language 
• You have sufficient knowledge of Rest API frameworks to construct API-based integrations between systems

WHO WE ARE:

At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care. Care is at the core of everything we do.

The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.

At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today.

If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we'll make a meaningful impact on the lives of those we serve.

WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Medical, dental, and vision insurance
• Competitive salaries and stock options
• OneMedical (in-person primary care), TelaDoc (virtual primary care), and TalkSpace (online mental health services) memberships
• Discounted ClassPass memberships
• Unlimited PTO and paid holidays
• Remote equipment setup and home office stipend
• Paid Parental Leave
• Charitable Donation Match program
• Expected compensation: $125,000-$145,000 annual base salary 
• Location: Remote