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Bilingual Customer Service Representative

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Fluent in English and Spanish., Minimum 3 years of contact center experience, preferably in payment plan servicing., Strong customer service orientation and problem-solving skills., Experience collaborating with various internal teams and working remotely..

Key responsabilities:

  • Create positive interactions with patients through various communication channels.
  • Represent PayZen values and deliver excellent service in every interaction.
  • Work with providers to resolve issues related to patient payment plans.
  • Identify opportunities for improvement and seek proactive solutions to enhance customer experience.

PayZen logo
PayZen Startup https://www.payzen.com/
11 - 50 Employees
See all jobs

Job description

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.

About the Role
PayZen customer service is the heart of our operations; we assist patients in setting up payment plans through our platform and solve any issues together with our providers’ revenue cycle staff.   We are looking for a Customer Service Representative who wants to make a difference to the patients and providers we serve.  You’ll do great here if you’re a creative problem-solver, proactive, and can work independently.  Your job would involve a mix of inbound support, outbound communication, and engagement with cross functional teams as the voice of our customers. To be successful at a fast growing company you’ll need to possess the ability to handle multiple tasks simultaneously, work well in smaller teams, communicate effectively and be able to engage with customers in a professional, personable and prompt way

What you will do
  • Create positive interactions with patients using our customer service platform including email, SMS, chat and phone
  • Represent PayZen values and deliver excellent service through each interaction
  • Influence, educate, and connect customers to technology and share the value of digital payment options
  • Work with providers to resolve any issues related to patient payment plans
  • As an individual contributor you will identify opportunities for improvement and seek proactive solutions / tools to better the customer experience and streamline the day-to-day of the job

    • What you will bring
  • Passion for helping patients
  • Strong customer service orientation and problem-solving skills
  • Contact center experience required - minimum 3 years (preferably in a payment plan servicing capacity)
  • Preference given to candidates with FinTech and/or healthcare revenue cycle experience
  • Experience collaborating with various internal teams
  • Ability to work and resolve issues independently
  • Experience working remotely
  • Adaptability to change including job processes/tools and schedule flexibility
  • Fluent in English and Spanish

    • What we offer
  • An opportunity to positively affect the lives of thousands of patients
  • A flexible lifestyle that fits the modern work-life balance
  • A chance to join a high-growth company at an early stage
  • Highly skilled co-workers with whom you can grow your skillset
  • Be a part of a team that revolutionizes medical payments in ways never seen before
  • The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions
  • Competitive pay, employer-paid healthcare, and stock options
    •

    Required profile

    Experience

    Spoken language(s):
    EnglishSpanish
    Check out the description to know which languages are mandatory.

    Other Skills

    • Teamwork
    • Communication
    Are you interested?

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