Sales Operations Manager

WHO WE ARE:

CloserStill Media run over 80 market leading business exhibitions in the learning, healthcare, technology, and veterinary sectors, with events in the US, UK, Europe and Asia. Our portfolio includes some of the fastest growing, and often award-winning events including the London Vet Show, Cloud Expo Europe, Data Centre World, The Pharmacy Show, Learning Technologies, DevLearn and The Dentistry Show.

CommerceNext, part of CloserStill Media, is a community, event series and conference for marketers at retail and direct to consumer brands. The company harnesses the collective wisdom of its community to help marketers grow their businesses and advance their careers through its annual summit, dinner series, webinars, podcasts, industry research and an online community. Inc. magazine named the CommerceNext Summit one of the top 5 ecommerce conferences for 2019/2020 and in 2022 CommerceNext as the No. 277 Fastest Growing Advertising & Marketing Company in America. To learn more about CommerceNext, visit https://commercenext.com.

THE ROLE:

The CommerceNext Sales Operations Manager plays a vital role in supporting the sales team and driving the growth of a dynamic business within the ecommerce event industry. Reporting to the Chief Revenue Officer, this position is responsible for assisting with sales and business strategy efforts, managing sales records and data, supporting proposal and contract processes, and nurturing existing client relationships.

Key responsibilities include tracking sales efforts and client details, onboarding new accounts, aligning with customers on their goals, and ensuring their ongoing needs are met. This role also involves data tracking and analysis, processing and creating agreements, conducting account reviews, and responding to client inquiries.

This is an exciting opportunity to develop expertise in sales operations, customer relations, and business strategy by working closely with an experienced sales leader. The Sales Operations Manager will contribute to ensuring customer satisfaction, strengthening account relationships, and managing essential administrative tasks that support the achievement of sales goals.

 WHO WE ARE LOOKING FOR:

The ideal candidate is self-motivated, professional, and highly organized, with the ability to manage multiple priorities in a fast-paced, remote work environment. As part of the CommerceNext team, they will be expected to respond quickly to customer needs and contribute to a collaborative and high-performing sales organization.

 THE ROLE:

• Track and manage sales efforts in the CRM.
• Create and maintain a revenue tracker and sales reporting system.
• Assist the sales team with contract creation, review, and execution.
• Develop and manage sales support documents, including inventory sheets, sales forecasts, and attendee lists.
• Analyze year-over-year (YoY) sales pacing to track growth and trends.
• Coordinate sales invoicing with the finance team and assist with payment reminders.
• Onboard new clients and collaborate internally to ensure seamless delivery of contracted products and services.
• Serve as the liaison between sponsor onboarding and fulfilment at the CN Growth Show, ensuring all sponsor commitments are met.
• Work with the website team to keep sponsor logos updated on the sponsorship landing page.
• Support the Chief Revenue Officer and sales team with various sales-related projects.
• Attend external sales meetings alongside members of the sales team.

 Skills & Qualifications &

• One to two years of sales and/or sales support experience
• Strong attention to detail
• Past project management experience
• Strong oral and written communication skills
• Copywriting and editing skills
• Organization and time management skills
• Proficiency with word processing, spreadsheet, and presentation software (Microsoft and GSuite)
• Creativity and excellent problem-solving skills
• Ability to quickly learn and process information
• Adaptability and flexibility
• Proficiency with Canva or other design programs is a plus
• Effective communication and collaboration in a remote-first work environment
• A hunger for continuous improvement

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

WHAT WE OFFER:

• Competitive salary and performance-based bonuses tied to sales results
• Flexible, inclusive remote culture 
• Medical benefits and company matched 401(k)

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation. 

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.