IT Operations Engineer

At Shakepay, we’re on a mission to usher in the Bitcoin golden age. We’re reimagining financial services to give every Canadian their fair shake.

Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!

About Shakepay

Since 2015, we’ve been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future. 

We’re regulated across all Canadian provinces and territories, and backed by renowned venture capitalists with a funding of $44M. We have a passionate, loyal, and growing community, and we’re looking for people who want to help us build something truly special.

IT Operations Engineer

Welcome to the crypto world where money is data and therefore data breaches could kill a startup. Have a look at the blockchain graveyard: https://magoo.github.io/Blockchain-Graveyard/.

The tl;dr of your role is having Shakepay never show up there.

This role is on the Security team, which is responsible for ensuring secure provisioning, procurement, and business continuity across all of Shakepay SaaS applications. You will report to the Head of Security.

You will : 

• Empower a culture of safety, security, and compliance in all aspects of IT Operations activities.
• Deploy and manage enterprise applications across (e.g., Okta, Jamf, Google Workspace, ClickUp, Slack, Lever, GitHub, etc) on a day-to-day basis.
• Implement an IT HelpDesk capability and empower Shakers to file help tickets (e.g., account lockouts, password resets, software troubleshooting, etc).
• Integrate 3rd party SaaS applications and provision access to these applications via SAML/SSO configurations and integrations.
• Document and automate workflows and IT processes, such as employee onboarding and offboarding and access requests.
• Assisting with the onboarding of new employees and offboarding for terminated ones
• Maintain inventories, provision, and image company-managed user devices (e.g., laptops, etc).
• Deploy company-wide access control measures to minimize data exposure risks (e.g., VPNs, secured WAPs at physical offices, etc).
• Manage the Zero Trust framework including gating application behind Cloudflare and building access policies

Must have: 

• Experience with cloud-native companies and tech stacks
• Experience building efficient processes that help scale IT support, onboarding, offboarding, and other access requests
• Experience working with ticketing systems (e.g. Jira, Linear, etc)
• Experience creating scripts to run processes and flows
• Strong experiencing on documenting processes
• Have great communication skills for friendly end user support

Nice to have :

• Experience with AWS security services and tooling
• Experience with Javascript (Node.js, React Native) and Python
• Knowledge of the technology behind bitcoin

Why join us?

• Help shape the future of money: Be part of a team that's revolutionizing financial services in Canada, one sat at a time.
• Impact millions: As cryptocurrency continues to gain traction, our potential for growth is massive. You can help us bring Shakepay and Bitcoin to all Canadians.
• Grow your career: We’re growing, and so can you! We have programs in place to encourage continuous learning, growth, and development.
• Ideas, not titles: We want the best ideas to make their way through, no matter where they come from.

Perks and benefits

• 🤝 Be an owner - Every employee has stock options as part of their total compensation. 
• 🥅 Reach your goals - Yearly salary assessments. 
• 🦷 Health & wellness :  Access to health and dental coverage, including health and wellness spending accounts. 
• 🌎 Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
• 🆙 Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.
• 🌴 Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.
• 🐣 Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks.
• 🙌 Have fun together: quarterly team-specific or company-wide offsite to connect with each other.  

We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. 

We encourage applications from everyone, regardless of background and life experience. We’re firm believers that a little bit of slope makes up for a lot of y-intercept.

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.