Offer summary

Qualifications:

Strong communication skills and problem-solving abilities are essential., Experience with endpoint security and Microsoft/Active Directory administration is required., Familiarity with low-code/no-code platforms and data migration projects is a plus., Experience in supporting Mac devices is preferred..

Key responsabilities:

Provide general user support and manage onboarding and offboarding processes.

Lead new employee setups and oversee first-day orientations.

Collaborate on IT projects, particularly in enhancing cloud infrastructure services.

Curate documentation for internal use and user guidance, addressing current and future needs.

Job description

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills

Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
Strong communication skills
Strong problem solving and analytical skills
Excellent problem-solving ability
Would like to work as part of a self-organizing Scrum team in a scaled agile framework
Must be a self-starter and loves to collaborate with the team and client

Requirements

Job Summary

We are seeking experienced IT Operation Support. This role extends beyond APAC support. They should actively contribute to a variety of IT-related functions, management responsibilities, and projects. This entails collaborating on IT projects, such as enhancing and implementing cloud infrastructure services. Moreover, their involvement should encompass providing general user support, leading new employee setups, overseeing first-day orientations, managing user terminations, and curating documentation for both internal use and user guidance, covering present and future requirements.