Offer summary

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred., Minimum of 2 years of experience in application operations with a focus on high-availability applications., Prior leadership experience in managing and mentoring a technical operations team., Strong understanding of application monitoring, incident response, and cloud platforms..

Key responsabilities:

Lead a team of application operations specialists to monitor and support end user technologies.

Develop strategies to optimize help desk performance and ensure compliance with SLAs.

Collaborate with cross-functional teams to troubleshoot issues and improve operational processes.

Mentor team members and participate in on-call rotations for 24/7 application availability.

Job description

We are a leading innovator in the real estate technology industry, dedicated to revolutionizing the way people buy, sell, and manage properties. Our cutting-edge solutions empower real estate professionals and homeowners alike to streamline their processes, make informed decisions, and enhance their overall experiences in the industry.

We are seeking an experienced and motivated Application Operations Team Lead to join our dynamic team. The successful candidate will play a pivotal role in ensuring the smooth operation of our end user operations, overseeing a team of skilled operations professionals, and contributing to the continuous improvement of our products and services.

WHAT YOU'LL DO:

Lead a team of application operations specialists responsible for monitoring, maintaining, and supporting our end user technologies and applications.

Develop and implement strategies to optimize help desk performance and responsiveness to meet or exceed our SLAs.

Collaborate closely with cross-functional teams, including software engineers, product managers, and customer support.

Provide hands-on technical guidance and support to the operations team, troubleshooting complex issues, and identifying root causes.

Establish and maintain robust monitoring and alerting systems to proactively detect and resolve potential application and infrastructure issues.

Continuously improve operational processes, automation, and documentation to enhance efficiency and scalability.

Participate in on-call rotations to ensure 24/7 availability of critical applications.

Analyze data and metrics to identify trends, areas of improvement, and opportunities for innovation.

Collaborate with security and compliance teams to ensure applications meet industry standards and data privacy regulations.

Mentor and develop team members, providing guidance, performance feedback, and opportunities for growth.

WHAT YOU'LL BRING:

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.

Proven experience 2 years in application operations, with a strong background in managing complex, high-availability applications in the technology industry.

Prior experience in a leadership or team lead role, demonstrating the ability to lead and mentor a technical operations team.

Strong understanding of real estate technology concepts and trends is a plus.

Proficiency in application monitoring, incident response, and performance optimization.

Excellent problem-solving skills with the ability to think critically and strategically.

Familiarity with DevOps principles, automation tools, and continuous integration/continuous deployment (CI/CD) pipelines.

Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).

Exceptional communication skills, both written and verbal, with the ability to collaborate effectively with diverse teams and stakeholders.

A customer-centric mindset and a passion for delivering high-quality services and experiences.

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

Required profile