Summer 2025, Intern: IT Service Management Reporting & Metrics (Remote)

Date Posted:

2025-02-28

Country:

United States of America

Location:

UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USA

Position Role Type:

Remote

Enterprise Services Infrastructure/IT Service Management Operations is looking for a proactive and detail-oriented intern to join our team. The intern will support efforts to drive service delivery improvements through data query and capture, analysis, and the presentation of ServiceNow data via dashboards, scorecards, and leadership reports.

What You Will Do 

• Assist in creating and maintaining reports, dashboards, and queries using ServiceNow and MS Excel.
• Support the creation and upkeep of documentation related to service delivery reporting.
• Collaborate with Infrastructure teams to ensure consistent and accurate documentation of development or modification requirements for dashboards.
• Provide recommendations for developing new reports and queries to measure trends, key performance indicators (KPIs), and identify continuous improvement opportunities.

What You Will Learn

• Develop skills in data analysis, reporting, and IT Service Management (ITSM) best practices.
• Generate, maintain, and customize reports and dashboards using ServiceNow Performance Analytics.
• Create and manage ad-hoc reports to support decision-making processes.
• Analyze ITSM data to identify trends, bottlenecks, and opportunities for improvement.

Qualifications You Must Have

• Candidates must be pursuing a Bachelor's or Master's degree in Computer Science, Information Technology, or related field and must not graduate before August 2025. Please submit a copy of your academic transcripts with your application.
• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
• Basic familiarity with process optimization, automation, or documentation management.
• Basic knowledge of ITIL (Information Technology Infrastructure Library) or ITSM (IT Service Management) concepts.
• Familiarity with the concept of key performance indicators (KPIs).
• Ability to clearly convey technical information to non-technical stakeholders.

Qualifications We Prefer

• Experience with JavaScript
• Experience with ServiceNow

Learn More & Apply Now!
Location: This position is remote.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed.

The salary range for this role is 37,000 USD - 82,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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