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Are you passionate about technology and eager to support a dynamic academic environment? Purdue University is seeking a skilled Desktop Services Specialist to join our IT team and help drive our mission of innovation and excellence.
Key Responsibilities:
- Address technical issues promptly to ensure quick service restoration or proper escalation
- Troubleshoot and resolve hardware and software issues for various devices, including:
- Computers
- Printers
- Mobile devices
- Video conferencing equipment
- Peripherals
- Provide remote technical assistance and diagnostics when necessary
- Develop documentation for the knowledgebase
- Deploy software within centralized desktop management systems for Windows and Macintosh operating systems
- Proactively support the day-to-day security of the desktop environment, including:
- Desktop operating systems
- Firewalls
- Antivirus software
- Software patching
- Support the file services environment by:
- Managing permissions
- Overseeing space utilization
- Consulting on file service needs
- Act as a resource specialist by providing training, delegating, and reviewing work for tier 1 staff
Join us in our pursuit of technological excellence. At Purdue, your expertise will directly contribute to supporting world-class research, education, and innovation.
Are you ready to take your IT career to the next level? Apply now and discover how you can be better for being here at Purdue University.
This is a remote position.
About Us:
When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.
What We're Looking For:
Education and Experience Needed:
- Associate's degree concentration in computer related course work
- Two (2) years working in IT desktop support center with demonstrated experience with problem/incident identification and resolution
- Experience with PC configuration and security, security patching
- Directory and permissions settings and administration experience
- Experience using desktop support troubleshooting tools
- Advanced computing and mobile device knowledge, hardware troubleshooting and repair
- In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience
Skills Needed:
- Excellent oral and written communication skills.
- Team building skills
- Ability to:
- convey complex technical information to non-technical individuals at all levels
- recognize problem areas and propose necessary changes
- mediate between technical groups to obtain timely resolutions
- work well under pressure, facilitate solutions and meet deadlines and milestones
Additional Information:
- Purdue University will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Exempt (Not Eligible for Overtime)
- Retirement Eligibility: Non-exempt Defined Contribution Plan
- Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
Who We Are:
Why Choose Purdue?
At Purdue, we offer more than just a job – we provide an opportunity to grow, learn, and make a lasting impact on higher education technology.
Continuous Learning: Stay at the forefront of IT trends with access to cutting-edge technology and professional development opportunities
Collaborative Environment: Work alongside talented professionals in a diverse and inclusive workplace
Work-Life Balance: Benefit from our award-winning Healthy Boiler Wellness Program, focusing on your overall well-being
Career Growth: Explore various career paths within our extensive IT infrastructure
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
EOE / AA
Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.
