Technical Benefits Manager

Role: Technical Benefits Manager

Location: Remote

ABOUT THE ROLE –

The Technical Benefits Manager champions and coordinates the delivery of both engineered product, and process innovation projects, with a goal to maximize the value created by ERIKS for our specific customer. This will lead to improved customer experience, value add delivery and customer retention.    

Key Responsibilities:

• Responsibility for Technical Savings performance and our Technical Savings for a specific customer. 

• Continuous Improvement: Identifying areas for improvement in processes, products, or services to enhance customer satisfaction and value delivery. 

• Data driven insight generation to identify savings opportunities. 

• Influence the focus and prioritization of our Technical resource, Application Engineers, Product Manager or Partner Suppliers, through visibility of contractual targets and performance tracking. 

• Project Management of all Technical Saving Projects for specific customer meeting our guaranteed commitment. 

• Responsible for ensuring that ERIKS’ products and services provide maximum value to our customer and stakeholders throughout their lifecycle. This role typically focuses on aligning business services with customer needs and managing the processes that deliver value. 

• To maintain accurate records in the SCDP of Technical Savings performance, completed projects (inc. customer sign off) and to proactively liaise with the onsite Customer Operations Managers. 

• Be a key contributor towards the renegotiation and renewal of the contracts, the technical benefits manager will proactively provide information relating to successful projects and/or technical delivery to support the ERIKS Value proposition, ensuring we are positively placed for future renewal or tender activities.    

Working Hours:

Mon - Fri: 08.30am - 17.30pm

Working Hours: 40

Breaks: 60 mins

ABOUT YOU –

You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry.

Your main skills will include:

• Organisation

• Problem solving

• Customer focus

• Communication

Your offer:

And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

• 25 days plus bank holidays annual holiday entitlement

• Ability to purchase an additional 5 days holiday subject to scheme rules

• Contributory Pension Scheme

• Cycle to Work Scheme

• Life Assurance

• Up to 1 day’s paid leave to concentrate on your wellbeing

• A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:

• Unlimited mental health support from qualified mental healthcare professionals

• 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you

• Six 1-2-1 nutritional video consultations per year

• Six 1-2-1 digitally delivered personal training sessions per year

• 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year

• Physiotherapy — eight sessions a year shared between you and your partner

• Medical second opinions

• Savings and discounts for savings on weekly costs

• On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing

• Company Sick Pay from day 1

• Group Income Protection – after a period of sickness absence

• Long service recognition

• Free unlimited access to LinkedIn Learning

• Free ERIKS Branded workwear

• Free Eye tests

• Car or Car allowance

ERIKS are an equal opportunities employer.

About us:

We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why ERIKS?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can’t do it without you!