Offer summary

Qualifications:

Full fluency in both English and Amharic is required., Familiarity with industry standard best practices is essential., High level of client service skills is necessary., Access to a computer or tablet with a front-facing camera is needed..

Key responsabilities:

Facilitate language communication for the Limited English Proficient community.

Provide superior customer service in various settings.

Adhere to the Code of Professional Conduct and maintain confidentiality.

Complete required training and participate in ongoing Quality Assurance monitoring.

Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on our language solutions to get the cultural support they need, while benefiting from the best customer service possible. As one of the largest and fastest-growing language services providers in the world, our employees and linguists know that what they do matters; together, we are making a difference in society through language. Every day, we help millions of non-English speakers overcome communication barriers, meet goals, build trust and grow as individuals. It is this passion for helping others that continues to drive our culture of service excellence, and that keeps clients coming back! We’re proud to fulfill the multicultural communication needs for thousands of clients worldwide, in over 230 languages, across virtually every industry. Our language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments.

Job description

Overview:

Language Services Associates is looking for US based Amharic interpreters for our remote video interpretation service line. As a member of LSA’s network of Independently Contracted Interpreters, you will be responsible for facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service. LSA is continuously accepting qualified interpreters for a wide range of interpreting assignments!

Responsibilities:

· Provide superior customer service

· Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality

· Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices

· Complete training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience:

· Full fluency in both English and Amharic

· Familiarity with and the ability to comply with industry standard best practices (i.e. professionalism, courtesy, protocol and confidentiality)

· The ability to provide a high level of client service

· Access to personal or public transport

· Industry specific certifications/trainings preferred (CMI, CCHI, etc.)

· A computer or tablet device with front facing camera

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume which emphasizes your interpreting experience.

Required profile