Offer summary

Qualifications:

Proven track record of managing operations in high-growth environments., Tech savvy with experience in tools like Notion, Zoom, and Google ecosystem., Exceptional strategic thinking and problem-solving capabilities., Strong financial acumen and excellent interpersonal communication skills..

Key responsabilities:

Establish and monitor performance metrics to drive operational improvements.

Provide technical support to the Client Success Manager and foster a culture of accountability.

Identify and mitigate operational risks while driving innovation for competitive advantage.

Lead efforts to scale operations in alignment with market demands.

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor

Client Timezone: Brisbane / Global Team (Flexible Schedule)

Job Type: Full-Time, 40 hours per week

The client is a leading player in the online talent management industry, specialising in helping models and creators grow their audience and monetise their presence. The company distinguishes itself through:

A highly professional and specialised approach to talent management, built on established digital marketing principles
A selective model partnership strategy, focusing on quality over quantity to ensure premium service delivery
A comprehensive support system including dedicated success managers, content managers, copywriters, finance managers, privacy specialists and other teams who work together to maximise client success

We’re now searching for a Client Success Operations Executive to optimize model (client) management and their audience engagement and executing strategies to achieve organizational goals in alignment with the board’s vision.

Key Responsibilities:

Operational Excellence

Establish and monitor performance metrics to drive operational improvements
Tweak the technology platforms to reflect operational metrics

Team Support

Foster a culture of accountability, innovation, and continuous improvement
Provide technical support to the Client Success Manager

Risk Management

Identify and mitigate operational risks

Growth and Innovation

Drive innovation to maintain a competitive advantage
Lead efforts to scale operations to align with market demands

What We Offer:

Competitive salary and performance-based incentives.
Opportunities for professional development and growth.
A fast-paced, dynamic work environment where decisions have a large impact
Paid flights, accommodations, food and per diem for a 3-month trial period

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Requirements

Proven track record of managing operations in high-growth environments
Tech Savvy: (company uses notion, zoom, spreadsheets, gdrive and google eco-system + more)
Proven ability to manage and develop talent
Exceptional strategic thinking and problem-solving capabilities
Strong financial acumen and analytical skills
Excellent interpersonal and communication abilities
Digital nomads are a plus
Must be a social chameleon with the X-Factor to be respected and accepted, and have the emotional intelligence to endear himself to all, even when being firm
Someone who has an entrepreneurial mindset and understands startups