System Administrator Semisenior

Description

👉 Summary

The Level 1 Systems Administrator is responsible for supporting the day-to-day operations of client IT infrastructure, focusing on monitoring, maintaining, and providing technical support for client networks, backups, security systems, and user systems. This role will also include patch management and firmware upgrades. The position will cover the time difference between Australia and New Zealand, ensuring uninterrupted support during out-of-hours periods. This role will be outsourced to Brazil and be part of a global support team.

👉 What You'll Do

• Monitor and manage client networks using network monitoring tools such as Auvik and NinjaOne.
• Proactively identify and address network performance issues, ensuring systems are operating optimally.
• Collaborate with senior administrators to escalate and resolve more complex network issues.

• Monitor security alerts from tools including Microsoft Defender, Huntress, and Barracuda.
• Review and investigate alerts to ensure that any potential security threats are addressed promptly.
• Take appropriate action on alerts, including initiating remediation steps or escalating to higher-level support for further investigation.

• Oversee backup systems to ensure all backups are running correctly and successfully.
• Regularly verify the integrity of backup data and address any failures.
• Ensure that backup schedules align with client requirements and business continuity needs.

• Monitor and manage the deployment of software patches across client systems.
• Ensure timely application of critical patches to all systems and devices.
• Track patch compliance and escalate any issues with patch deployments.
• Review patch management reports and assist in addressing any failures or conflicts during patching.

• Schedule and perform firmware upgrades for client network devices (routers, switches, firewalls, etc.), servers, and other hardware components.
• Ensure that firmware updates are applied in a timely manner and in accordance with best practices.
• Test and validate that firmware upgrades have been successfully applied without disrupting system functionality.

• Track and manage client licensing renewals for software subscriptions.
• Ensure that client licenses are updated in a timely manner and that software is up to date and compliant.
• Communicate with vendors to facilitate smooth renewal processes.

• Create and generate regular reports for clients, including network performance, security incidents, backup status, patch deployment, firmware updates, and overall system health.
• Prepare reports for senior administrators or management to review as part of client-facing communication.

• Provide Level 1 technical support to clients over the phone and via remote tools (e.g., remote desktop, email, or chat).
• Assist with troubleshooting basic IT issues including software, hardware, and network connectivity problems.
• Create support tickets for escalated issues and follow up to ensure timely resolution.
• Document and track all customer interactions in the ticketing system.

• Work closely with senior technical staff to escalate issues that require higher-level expertise.
• Participate in team meetings to discuss ongoing issues, improvements, and updates.

• Maintain accurate and up-to-date records of system configurations, monitoring setups, and client requirements.
• Contribute to the creation and maintenance of internal knowledge base articles for troubleshooting and process documentation.

👉 We'll Expect You To Have

• 1-2 years of experience in IT support, systems administration, or similar technical roles.
• Experience with network monitoring and management tools (Auvik, NinjaOne, etc.)
• Familiarity with security tools (Microsoft Defender, Huntress, Barracuda, etc.)
• Experience with patch management tools and deployment processes (Ninja One, JAMF, Microsoft Intune, etc.).
• Experience in performing firmware upgrades for networking and server hardware.
• Knowledge of backup systems and monitoring tools (Veeam).
• Familiarity with common operating systems (Windows, Mac, Linux) and their administration.
• Experience with remote support tools (RDP, TeamViewer, etc.)
• Communication skills
• Knowledge of IT best practices, including security protocols and data protection.
• Familiarity with ticketing systems (e.g. ConnectWise, etc.) and helpdesk workflows.
• Ability to work independently and as part of a global team.
• Experience working with K-12 or educational institutions is a plus, but not required.
• A degree or certification in IT, Computer Science, or a related field is preferred but not mandatory.
• Certifications such as CompTIA A+, Network+, or equivalent are beneficial.
• Advanced English

👉 What we offer

🚀 An exciting growth journey and a never-ending ambition to develop as a company
❤️ A friendly, supportive and humble working culture where the team always comes first
🌱 Opportunities for professional development and personal growth
🙌 Passionate, high-performing and genuine colleagues
🧘🏻 We care about the important things: results and well-being
🌈 Referral Programm- Refer a colleague program: Enjoy an amazing reward if you recommend a friend or colleague to GIGA IT and they get hired
🏖️ 15 business days PTO and flexibility programm
📆 Local Holidays
🌎 Remote work - You can work from anywhere! 
👩🏻‍💻 Notebook
🏥 First level medical coverage 
🕔 Work hours: Monday to Friday, from 10 a.m. to 6.30 p.m.
💵 To be agreed

👉 About GIGA IT

We believe that our differential value lies in our human capital, building a long-lasting relationship beyond mere deliverables.

You will be part of a Latin American company with expert teams that can enrich your knowledge. Thanks to our flexible way of working, we leverage the talent of our collaborators located in different regions of the world.
Our core values are:

• Trustworthy: We build trusted and rightful relations towards our external and internal clients
• Adaptable: We are flexible to adapt ourselves to complex environments.
• Passionate: We love what we do.
• Committed: We commit to act with accountability and efficiency at every step of the way.

💡Do you feel this is an exciting challenge for you? Then, don't hesitate to apply. We're eager to meet you and grow together🚀