Azure Production Support Technician

Description

About Our Team

Our core values of People Matter, Integrity, and a Commitment to Excellence drive all that we do. By joining us, you’ll become a part of a fun and diverse team of talented and creative consultants who share the goal of using the latest technology to solve business challenges. We provide our clients with a dynamic mix of services and deliver focused solutions like no one else.

We're seeking talented and bright team players who are passionate about technology and want to work in a fast-paced, dynamic, and ego-free culture while applying a creative approach to problem-solving. Team members who like to grow their skill sets while solving challenging, real world business problems thrive.

About the Role:

Join a dynamic team supporting mission-critical Cloud environments for high-impact projects. As an Azure Production Support Technician, you will manage, administer, support, and enhance Azure Cloud environments, ensuring rapid issue resolution and continuous improvement. This role requires advanced consulting skills, extensive technical expertise, and a deep understanding of industry best practices. You’ll develop innovative solutions to complex problems, work independently, and mentor junior team members. By joining our organization, you'll be part of the team gathering valuable insights into Veterans' experiences, making a real impact in improving their interactions with VA services!

Key Responsibilities:

• Manage and support production environments for mission-critical systems in Azure.
• Troubleshoot Azure Synapse and Azure Data Factory data pipelines, ensuring data flow and process integrity.
• Assess and resolve issues related to batch jobs and processes.
• Administer Azure Active Directory and Azure Management Groups for secure and efficient cloud operations.
• Utilize monitoring tools (such as Dynatrace, Azure Monitor, and Azure Log Analytics to generate operational reports and identify potential issues proactively.
• Build and maintain a comprehensive knowledge base, creating standard operating procedures (SOPs) and technical documentation.

Basic Qualifications:

• 2+ years of experience troubleshooting Azure Synapse or Azure Data Factory data pipelines.
• 2+ years of experience assessing and resolving batch job and process-related issues.
• 2+ years of experience supporting production environments for mission-critical systems.
• Experience with Azure Active Directory and Azure Management Groups.
• Familiarity with monitoring tools such as Dynatrace or Azure Analytics for operational reporting.
• Strong problem-solving skills with the ability to proactively recommend and implement solutions.
• Ability to create technical documentation and support artifacts.
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements.
• Bachelor’s degree or 3+ years of relevant experience with Azure Active Directory and Azure Management Groups in lieu of a degree.

Preferred Qualifications:

• Experience with ITSM tools such as Jira Help Desk or ServiceNow.
• Familiarity with Managed Services and Security Accreditation processes.
• Experience with containerization tools such as Docker and Kubernetes.
• Knowledge of Tier II and Tier III ticketing processes and integration with monitoring systems.
• Strong customer support focused on the ability to work in a multidisciplinary team.
• AWS or Microsoft Azure Certification.

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