Sr. Clinical Relations Manager

Job Description

How will you make an impact?

Manages identified Clinical Sites to educate prospective study subjects and health care professionals about clinical trial participation. Takes on added responsibility as requested from VP of Clinical Relations to assist the team in achieving Glaukos clinical enrollment goals. The specific tasks could be: new employee training, planning and leading Glaukos study investigators meetings, planning and implementing scheduled Investigator conference calls, overseeing the creation and delivery of monthly clinical study newsletters, Updating iPad with CRM study tools, performing the functions of CRM while also executing the Surgical Specialist tasks on identified trained Investigators, leading the team with updates with tracking subject software (iMednet), development of tools for scheduling clinical surgery, development of patient out-reach programs, development of surveys to track performance from our customers, attendance as needed to major local, regional, national, international industry meetings, development of surgical forms as needed as technique is developed for new Glaukos products. Being prepared as a back-up to the CRA to deliver the "Excellence in Research" program, Take the lead as directed on developing the system for Glaukos in-office surgery.

What will you do?

• Leads clinical recruitment efforts on key US IDE and post-approval trials.
• Acts as an integral member of the core project team working directly with the Clinical Affairs team (Directors or Managers of Clinical Affairs, and Clinical Research Associates) and the Surgical Specialists (Regional Business Managers), and any other relevant team members.
• Develops strong personal relationships with study investigators, clinical coordinators, and glaucoma/cataract key opinion leaders.
• Establishes and builds rapport with clinical sites and assess their recruitment challenges and opportunities.
• Based on a thorough assessment, develops a detailed and specific subject recruitment plan for clinical sites participating in Glaukos-sponsored studies.
• Implements and facilitates subject recruitment and retention activities.
• Analyzes metrics to identify trends, issues, areas of success and for improvement.
• Identifies and proposes strategies, procedures, systems, technology etc. to improve productivity and efficiencies in clinical trial subject recruitment.
• Develops detailed site specific study pre-screening plans based on protocol inclusion/exclusion criteria.
• Performs and oversees patient chart reviews to identify potential study subjects.
• Complies with HIPAA, pertinent federal and state laws and regulations, and relevant Glaukos internal procedures.
• Identifies outreach opportunities to educate patients, health care professionals, advocacy groups, and potential referring physicians about study participation.
• Monitors referral sources to ensure adequate study information is provided to potential participants.
• Identifies, coordinates, and staffs appropriate events and meetings, as needed.
• Proactively and effectively communicates updates on site status to clinical management, Clinical Affairs, and RBMs.
• Communicates trends in the industry and, whenever possible, status of competitive clinical trials.
• Determines best practices for working with sites on increasing subject enrollment.
• Attends major ophthalmic meetings, as needed.
• Provide training to ophthalmology practices on how to properly and efficiently identify patients within their practice who are potential candidates for commercial iStent implantation.
• Employ effective tools and programs to properly communicate the potential benefits of iStent implantation to appropriately identified patients.
  
  
  

How You’ll Get there?

• Bachelor's Degree with major in biological science, nursing, or other health-related discipline
• Minimum 9+ years relevant work experience in the medical device or pharmaceutical industry, preferably with experience in ophthalmology and medical devices
• 2+ years’ previous people management experience Required
• Knowledge of medical terminology required, with knowledge of ophthalmology terminology strongly preferred
• Prior experience in business development or as a study coordinator or clinical research assistant desirable
• Prior experience developing and executing training plans
• Knowledge of the medical, scientific, design, and clinical research aspect of medical device and/or pharmaceutical trials
• Experience in MS Office (Outlook, Word, Excel); familiarity with databases helpful Required
• Self-motivated and able to work independently, as well as within a team in a multidisciplinary environment
• Must be willing and able to travel a significant amount of time (> 50%)
• Flexibility, as assignments vary in location, time intensity
• COA - Certified Ophthalmic Assistant Preferred COT - Certified Ophthalmic Medical Tech Preferred
  
  
  

#GKOSUS

About Us

Generous. Innovative. Leadership-driven. Family-oriented. Socially responsible.

Founded in 1998, Glaukos Corporation is an ophthalmic pharmaceutical and medical technology company focused on developing and commercializing novel therapies for the treatment of glaucoma, corneal disorders, and retinal diseases.

Our mission at Glaukos is to truly transform vision by pioneering novel, dropless therapies that can meaningfully advance the standard of care and improve the lives of patients suffering from chronic, sight-threatening eye diseases.

Innovation is at the core of everything we do, and we are resolute in our commitment to challenge conventional thinking with new treatment alternatives that are supported by real science, robust clinical evidence, and an unrelenting focus on patients.

Our constant pursuit of game-changing technologies that disrupt legacy treatment paradigms is encapsulated in the Glaukos mantra “We’ll Go First,” which articulates our willingness to take chances, our determination to forge new ground, and our commitment to continuous improvement in all that we do.

Our company completed an initial public offering in June of 2015, and our shares are traded on the New York Stock Exchange under the ticker symbol “GKOS”. Our global headquarters is in Aliso Viejo, California with additional locations in San Clemente, California, and Burlington, Massachusetts.

Glaukos Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.