Offer summary

Qualifications:

Minimum 1 year of proven customer support experience or call center representative experience., Excellent written and verbal English communication skills with a clear accent., Strong problem-solving and negotiation skills, with the ability to handle difficult customer calls., Empathetic with necessary soft skills for customer support..

Key responsabilities:

Manage a high volume of inbound/outbound phone, email, and chat contacts from customers.

Maintain knowledge of client updates, processes, and policies to deliver a positive customer experience.

Liaise with other departments to resolve customer issues and achieve KPIs.

Build sustainable relationships and trust with customers through effective communication.

Job description

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

We’re seeking candidates with a background in customer service to join our growing team

Essential Duties:

Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs
Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies
Liaison with other departments to resolve customer issues
Communicate effectively and with a positive tone with peers and your manager
Contribute to a high-performance and friendly workplace culture
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
Deliver on your promises and obligations to drive an exceptional customer experience

Minimum requirements

Minimum 1 year of proven customer support experience or experience as a call center representative
Excellent written and verbal English communication skills, English Language must be clear, with no native accent
Strong problem-solving and negotiation skills as well as the ability to handle a difficult customer call
We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift
Empathetic and display the necessary soft skills required for customer support
Ability to take ownership of the situations
Able to work in a fast-paced environment
Ability to multitask and not get frustrated
Track record of achieving KPIs and delivering strong CSAT scores

BENEFITS

The flexibility of working from home, this a remote and full-time position
Work with clients in the USA, EU, and elsewhere
Extensive opportunities to learn from, and work with, high-performing colleagues
Career opportunities! We're fast-growing with roles and positions to grow into

If this sounds like you or someone you know, the application link is below! Apply now!

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