Senior Technical Writer

What You'll Do

We are looking for a Sr. Technical Writer with 7+ years of experience in Content Design and Technical Writing to join our dynamic Product Experience team. You will create user-focused, high- impact product content and shape the voice of Avalara's user interfaces. You will report to Director, Technical Writing.

• You will collaborate with Product Managers, Designers, and Engineers to define and deliver a content strategy across user interfaces and develop user-focused microcopy, error messages, onboarding flows, and tooltips that enhance the user experience and align with Avalara’s brand voice and tone.
• Conduct user research, usability testing, and A/B testing to ensure content effectiveness and understanding of user needs.
• Audit and improve existing content for consistency, accessibility, and usability, ensuring compliance with WCAG 2.1 AA standards.
• Lead the creation and maintenance of style guides, content templates, and governance processes to ensure scalable, high-quality content. Partner with other teams to identify content gaps and propose solutions to enhance the end-to-end-user journey.
  
  
  

What Your Responsibilities Will Be

• You will be a mentor junior writer, ensuring the team delivers cohesive, impactful content. Partner with design, research and support teams to develop a content strategy, including what type of content customers need at each stage of their interaction with our products
• Advocate for user-centered design principles and the role of content in shaping exceptional product experiences. Help develop and implement efficient content-development processes. Write and refine microcopy, user flows, and in-product guidance to simplify complex workflows and reduce cognitive load.
• You will collaborate with designers to prototype and improve on content solutions that improve usability and accessibility. Evaluate and revise content to reflect product changes, maintaining version control and clear documentation.
• You will Partner with User Researchers to gather insights and data-driven feedback on content effectiveness. Work with Engineering teams to ensure technical feasibility and seamless implementation of content solutions. Coordinate with Localization teams to support content translation and ensure consistency across global markets.
• You will establish and maintain content standards, style guides, and best practices for Content Design. Use analytics and user feedback to measure content performance and iterate for continuous improvement.
  
  
  

What You'll Need to be Successful

• You have demonstrated expertise in creating impactful, user-centered content for complex, enterprise-level products. Be prepared to share examples of your work, including how your content improved usability and contributed to our goals.
• 7+ years of experience in Technical Writing for software products or SaaS platforms. Experience with user-experience principles and how content influences design and usability.
• Experience conducting user research or usability testing to inform content strategies. Knowledge of accessibility standards (e.g., WCAG 2.1) and best practices for inclusive content. Proficiency with content management tools, design software (e.g., Figma), and analytics platforms.
  
  
  

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

What You Need To Know About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.