Consultant - Product Support, Scripting

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About The Opportunity

As a Customer Operations Engineer, you will collaborate within our Operations team to support existing customers and onboard new ones for our Smart Plan, Award, and Transfer products. This role involves direct communication with Professional Services, Customer Success, and R&D teams. You will need strong communication and comprehension skills, along with an understanding of business process workflows, Student Information Systems (SIS), Degree Audit systems, and SaaS product fundamentals. Critical thinking and problem-solving abilities are essential. The ideal candidate is comfortable with frequent context switching and thrives in a deadline-driven environment while working under minimal supervision.

Where you will make an impact

• Create and maintain customer tenants in Smart Plan, Award, and Transfer cloud environments.
• Perform data cloning and migration between various production and non-production environments.
• Own and maintain product configurations (customer configs), including managing the repository in Git.
• Assist business analysts in setting up new customer configurations.
• Develop and maintain data transformation scripts written in Groovy.
• Manage and coordinate data acquisition schedules and configure corresponding scheduled jobs.
• Support business analysts in creating advanced Advising Guidelines rules.
• Set up Single Sign-On (SSO) and role mapping.
• Configure and manage Award data analysis configurations, schedules, and initial executions.
• Report and escalate data-related risks to management, ensuring critical customer issues are addressed promptly and effectively.
• Participate in Tier 2 escalation for production incidents.
  
  

What You Will Bring

• Solid knowledge of Git (branching, merging, conflict resolution).
• Proficiency in SQL and basic programming skills (Groovy, Python, regex).
• Basic understanding of AWS.
• Familiarity with SIS, Degree Audit systems, and the U.S. higher education landscape.
• Excellent attention to detail and time management skills.
• Good understanding of the software development process and SaaS concepts.
• Strong understanding of operations, services, and applications.
• Ability to work effectively in a team and independently with minimal supervision.
  
  

What makes #Ellucianlife

• 22 days annual leave plus 11 public holidays
• Competitive gratuity policy
• Group insurance and Annual health checkup plan with a variety of family and wellness benefits.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
• Headspace (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare - caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Education Assistance Program
• Professional development opportunities