Offer summary

Qualifications:

Fluent in German and English, both written and spoken., Strong communication and interpersonal skills., Experience in customer service or call center environment preferred., Ability to work in a fast-paced environment and handle multiple tasks..

Key responsabilities:

Answer incoming calls and assist customers with inquiries.

Provide information about products and services to clients.

Resolve customer complaints and issues effectively.

Document interactions and maintain accurate records in the system.

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 27 countries and operating from 8 locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, and the UK. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, focused on adding value and delivering business outcomes for Vodafone. Our strategic aim is to be Vodafone’s partner of choice for talent, technology, and transformation. We are more than 29,000 highly skilled individuals, acting as ‘the nervous system’ of Vodafone: growing capability, skills, and data intelligence year-on-year to accelerate local markets towards a digital future. With our strategy to scale at speed we have data intelligence from across Vodafone’s global footprint at our fingertips to help us learn, predict, and help navigate the right path. We utilise technology and data to radically simplify our business. In the face of global uncertainty and constant change we are by the side of our partners, helping them develop solutions and systems to better serve their customers, and deliver on Vodafone’s strategy and purpose.

Required profile