Implementation Manager

The Implementation Manager will be responsible for the implementation of SchoolStatus' products or services for new and existing clients. This role will involve managing all aspects of the implementation process, from initial planning and scoping to final delivery and client onboarding. The ideal Implementations Manager will have a strong background in project management, excellent communication skills, and a proven track record of successfully delivering projects on time and within budget.

The impact you'll have:

• Initiate, organize, and complete the customer onboarding process, collaborating with Customer Success Managers, Data Integrations, other Implementation Managers, and other teams as necessary.
• Manage the handoff from the Sales Team to the Customer Success Team, ensuring a smooth transition and exceptional customer experience.
• Conduct online and occasional onsite training sessions for SchoolStatus users, ranging from district office personnel to classroom teachers.
• Monitor customer engagement and utilization to ensure ongoing value in product usage and identify opportunities for improvement.
• Audit customer workflows, streamline processes, and integrate new features or options into existing configurations as needed.
• Develop expertise inSchoolStatus software platforms to anticipate customer needs and provide relevant support and guidance.
• Contribute to the development of a strong team environment through collaboration and high work standards.
• Develop detailed project plans, timelines, and budgets, and monitor progress against established milestones and deliverables.
• Identify and mitigate risks and issues that may impact project timelines or outcomes, and proactively address them to ensure successful project delivery.
• Communicate regularly with clients to provide updates on project status, gather feedback, and address any concerns or issues that may arise.
• Conduct regular project meetings and status updates with internal and external stakeholders to review progress, address issues, and make decisions as needed.
• Prepare and deliver project documentation, including project plans, status reports, and post-implementation reviews, to stakeholders and senior management.

What you'll bring:

• 3-5+ years of experience in project management, with a focus on implementing software solutions or coordinating technical projects. Education or EdTech experience a plus.
• Strong understanding of project management methodologies, tools, and best practices, with a keen eye to detail.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with clients and internal stakeholders at all levels of the organization.
• Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong problem-solving and decision-making skills, with the ability to think critically and creatively to resolve issues and overcome challenges.
• Experience working with cross-functional teams and managing stakeholders with diverse interests and priorities.
• Familiarity with the Mac OS X operating system and applications, various remote work tools (e.g., Google Suite, ChurnZero, ZenDesk), and interest in educational technology and technology in general.
• Bachelor's degree in a related field

Our Benefits & Perks:

• Work From Anywhere: We embrace a remote-first culture, allowing flexibility in work locations.
• 401k: We offer 100% match up to 6% to help employees plan for their retirement.
• Flexible Time Off: We prioritize work-life balance for our employees and encourage team members to take the time they need to recharge & be their best.
• Paid Parental Leave: We support parent-child bonding and strive for increased gender equality at home and in the workplace.
• Benefits: 100% coverage for medical, dental & vision for our employees. Additional benefits include HRA, life insurance, & AD&D insurance.
• Culture Of Our Values: Our values are not mere words; they guide our decisions and actions.
• Pledge 1%: We are a part of the global movement; we pledge to give back to our community.
• Winter Shutdown: During November, we have a one-week shutdown, and in December, a two-week shutdown.
• Childcare: Our dependent care program enables you to pay for out-of-pocket daycare costs with pre-tax dollars; up to a certain amount.