INR Enrollment Representative

Job Title

Job Description

INR Enrollment Representative (Malvern, PA)

The INR (International Normalized Ratio) Enrollment Representative assists with the enrollment of new patients into our Remote INR Testing Program.  Representatives in this role, receive and process INR Patient Order Forms, confirm patient insurance coverage with our Revenue Cycle Management team, and serve as initial contact with new patients throughout the onboarding process.  This role communicates with patients mostly via phone calls to confirm status of eligibility, provide instruction on the Remote INR services, and coordinate/schedule training with our contracted nurse trainers to ensure proper meter usage and testing process. 

Your role:

• Receiving and processing new patient order forms
• Calling new patients to review and confirm insurance coverage and service acceptance
• Obtaining any missing patient or insurance information
• Building and maintaining working relationships with clinics
• Scheduling new patients for INR test training with staffed nurse trainers
• Answering inbound phone calls from patient/clinic queue

You're the right fit if:

• If you engage positively in team interactions by brining a professional attitude, creating a respectful team environment.

• You have a High School Diploma or General Educational Development (GED).
• You’ve acquired 1+ years’ experience of phone-based customer service experience.
• Your skills include proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable using telephone and computer to perform job responsibilities.
• You have experience communicating to patients in a healthcare setting (preferred)
• You are comfortable working Monday-Friday 8:00am-6:00pm.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

(This is an office role.)

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The pay range for this position in Malvern, PA is $17.20 to $26.25

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Malvern, PA.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.