Associate Manager, Disability Operations

Join Our Winning Team as an Associate Manager and Make a Difference!

Are you ready to take your leadership skills to the next level and make a positive impact in the lives of Canadians? We are looking for dynamic Associate Managers to lead and inspire teams of Absence Management, Short Term Disability and Long Term Disability Case Managers. If you are passionate about fostering growth, enhancing client relations, and driving exceptional service outcomes, this is the opportunity you've been waiting for.

Why This Role?

• Lead with Impact: Guide a talented team of Case Managers, ensuring they deliver best in class disability management practices and procedures.

• Build Strong Relationships: Play a pivotal role in establishing and nurturing client relations, both internally and externally.

• Drive Results: Oversee workflows to optimize resources and achieve business and service excellence.

• Foster Growth: Plan and oversee the professional development of your team, ensuring they reach their full potential.

What You'll Bring to the Table:

• Influential Leader: Use your exceptional influence, negotiation, and relationship management abilities to inspire and maximize your team’s potential.

• Customer-Centric Approach: Your customer-focused mindset and desire to build strong partnerships will enhance our service delivery.

• Strategic Mindset: your ability to develop stretch goals and work with your team to attain them.

• Organizational Guru: Your commitment to continuous improvement and organizational skills are key to our success.

• Mastery in Disability Case Management: Leverage your extensive experience to make a real impact.

• Bilingual Brilliance: Your proficiency in both English and French will set you apart and is a significant asset in our diverse workplace. Note, English only roles also available.

• Industry Insight: Utilize your deep understanding of Disability Management techniques and the disability industry to lead with confidence.

• Analytical Wizardry: Your strong analytical skills, problem-solving prowess, and decisive nature will help us navigate complex challenges.

• Tech-Savvy Innovator: Your technical aptitude, coupled with knowledge of adult learning theories, will drive cutting-edge solutions.

• Agile Mindset: Bring your knowledge of agile and change management methodologies to help us adapt and thrive in a rapidly changing world.

• Multitasking Maestro: Your ability to manage multiple competing priorities in a fast-paced environment will keep us moving forward.

• Change Champion: Embrace change and use it as a catalyst for innovation and positive outcomes.

• Digital Communicator: Experience in supporting and leading remote teams effectively will be invaluable.

Required Qualifications:

• A university degree in a relevant field.

• Deep knowledge of disability products, processes, and best practices.

• 2-3 years of proven leadership experience with exceptional leadership skills.

• Expertise in coaching, mentoring, and developing talent.

• Proficiency in English and French will be an asset. The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Skills:

• Ability to manage changing workflows with ease.

• Strong multitasking skills and the ability to deliver under tight deadlines.

• Exceptional problem-solving abilities with a client-focused approach.

• Business savvy and adaptability in high-pressure situations.

• Team-oriented mindset with a knack for collaboration in fast-paced environments.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.