Job description

Company Overview and Culture

Our culture is a team-first mentality built on these Core Values:

Listen and Collaborate
Act with Integrity
Be Creative and Find a Way
Be Bold and Take Risks
Win or Lose Together

For us at GRIN, this means we prioritize our customers when making decisions; grow as individuals personally and professionally which drives business growth; celebrate our wins, own our failures, learn from our mistakes, and expect everyone to do the right thing; bring our whole selves to work each day; and know that we can accomplish more when we work together with humility.

At GRIN, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our product and our community. We champion and encourage those who bring different perspectives, ideas, and creativity to join our team dedicated to bringing people together across the globe. GRIN is proud to be an equal opportunity workplace where we welcome all people regardless of sex, gender identity, race, ethnicity, disability, or other lived experience. GRIN was founded in Sacramento, CA and is committed to 100% remote work.

[[GRIN is able to hire employees in all US states except Alaska, Hawaii, and US Territories]]

Role Summary:

The Onboarding Manager is responsible for guiding brands through the critical early stages of their GRIN journey. This role requires a strong project management mindset, exceptional organizational skills, and a customer-first approach to ensure each brand is operationally ready to succeed. The OM will oversee multiple onboarding projects simultaneously, ensuring brands are set up for success with the GRIN platform while managing timelines, action items, and cross-functional collaboration with internal teams.

What You'll Do:

Own and manage the end-to-end onboarding process for brands, ensuring seamless platform setup and adoption.
Guide brands through the technical setup, including connecting e-commerce platforms, email providers, and social media accounts
Conduct structured walkthroughs of the GRIN platform, covering key areas such as brand setup, recruitment tools, activations, and reporting.
Maintain detailed project plans for each onboarding, ensuring brands complete key milestones on time.
Manage follow-ups and action items between sessions, holding brands accountable to progress goals.
Send personalized recap emails after each session, summarizing discussions, providing helpful resources, and outlining next steps.
Act as the primary point of contact for troubleshooting and onboarding-related inquiries, collaborating with internal teams to resolve issues efficiently.
Work closely with Sales, Professional Services, and Customer Support to provide a smooth transition from pre-sale to onboarding to long-term adoption.
Monitor adoption metrics while brands are in onboarding and report on progress monthly to leadership, ensuring alignment and proactive intervention when necessary.
Identify early signs of risk and proactively address potential adoption challenges before they impact success.
Continuously refine onboarding processes, leveraging customer feedback and internal insights to drive efficiency and effectiveness.

Who You Are:

A proactive and detail-oriented project manager with a passion for delivering an outstanding customer experience.
Adept at juggling multiple onboarding projects at once while maintaining strong communication and organization.
A problem solver who thrives in fast-paced environments and can quickly adapt to shifting priorities.
Tech-savvy with experience in SaaS platforms, e-commerce integrations, or marketing technology.
Highly collaborative, with the ability to work cross-functionally with teams across GRIN, including Sales, Customer Experience, Professional Services, and Support.
Comfortable guiding brands with varying levels of experience in influencer marketing and technology.

Qualifications:

3+ years of experience in onboarding, implementation, customer success, or project management in a SaaS or tech-driven environment.
Strong organizational and time management skills, with the ability to manage multiple onboarding projects simultaneously.
Excellent written and verbal communication skills, with the ability to distill complex topics into clear, actionable insights.
Familiarity with influencer marketing, or e-commerce platforms is a plus.
Experience with CRM and customer success tools (Salesforce and Hubspot) is required.
Experience working with cross-functional teams and driving alignment on customer needs and priorities.
Passion for helping brands succeed and a customer-first mindset.

GRIN is committed to fair and equitable compensation practices. Final compensation for the role will depend on a number of factors including a candidate’s qualifications, skills, competencies, and experience as it relates to the role.

United States Annual Base Salary Range

$87,000—$97,000 USD

US Total Rewards