Job description

Come join this company where Customers can explore their range of products, experiencing the perfect blend of quality and cutting-edge design, all tailored to elevate projects with unmatched durability and flair.
You will be required to utilize your personal equipment for this position (computer, headset, and relevant accessories).
Your workstation is set up in a safe and secure location at home with stable and reliable internet, not less than 25 Mbps.
6:00 am to 3:00 pm, Philippines time, Monday to Friday.
You are required to work on the Philippines Holidays.

Benefits

HMO healthcare for you and your 1 dependent (with COVID insurance).
Government Mandated Benefits.
13th Month Bonus.

About the Role

As a Customer Services & Sales Administrator, you will be directly reporting to the New Zealand Company-based Customer Services Manager, you will be responsible for ensuring the efficient and accurate processing of orders and customer requests, delivering exceptional service to both internal and external customers. This includes managing and processing new product codes within a 24-hour turnaround time and handling product returns promptly to maintain accurate transactional customer statement balances. The role aims to enhance customer satisfaction and contribute to seamless operations through proactive and timely support.

Key Responsibilities

Ensure the accurate processing of all orders, paying meticulous attention to pricing, delivery instructions, payment terms, and any specific requirements, to guarantee customer satisfaction and seamless order fulfillment.
Provide customers with suitable alternative colors or products when their requested items are unavailable within their desired timeframe, ensuring their needs are met promptly and satisfactorily.
Efficiently manage stock by allocating small batches or end-of-rolls to fulfill customer orders for cuts, optimizing inventory utilization, and meeting customer requirements.
Respond promptly and professionally to customer inquiries regarding products, stock availability, order status, backorders, and estimated time of arrival (ETAs), ensuring accurate and helpful information is provided.
When unable to resolve a query or provide product information immediately, try to obtain the relevant facts/information or pass the query/request on to someone who can help the customer.
Ensure that all records are updated and filed correctly, maintaining proper organization and compliance with company procedures.
Stay informed about the company’s product range and any new additions to ensure accurate information is provided to customers and internal teams.
Create item codes for SKUs needed to process sales orders, ensuring accurate and efficient tracking of products.
Assist with the returns process by handling documentation and ensuring timely and accurate processing of returns.
Identify and implement opportunities for continuous improvement within the team to enhance efficiency, productivity, and overall performance.

Position Prerequisites

At least 3 years of experience in a similar role.
Familiarity with CRM is a must, however, experience with Dynamics 365 F&O and HubSpot is an advantage, but not required.
Customer Service experience (call center environment).
Proven Administration experience.
Problem-solving skills, the ability to work with other departments, isolate the facts, and make informed conclusions.
Ability to handle queries and complaints with professional verbal or written responses
Analytical with attention to detail.

Skills

Customer-centric to deliver exceptional performance.
Excellent verbal and written communication skills.
Passionate, striving for continuous improvement, and working well (integrates well) with others.
Agile and adaptable, with a willingness to embrace change and evolution.
High energy levels and determination with a sense of urgency.
Champion of a positive culture.
Solutions-based attitude.

What’s Next?

Ready to make a move? Hit Apply, attach your CV, and share your story through our quick questionnaire.

As this is an urgent requirement if you want to fast-track your application, complete your application online and connect with Joanne Silang on LinkedIn here

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