Offer summary

Qualifications:

Fluency in Czech; English proficiency is a plus., Experience in customer service is preferred., Proficient in customer service software..

Key responsabilities:

Provide outstanding service via phone, email, and chat.

Assist clients with inquiries and ensure effective resolutions.

Maintain accurate records of interactions and escalate issues.

Collaborate on improving service processes and stay updated on products.

Promote a positive atmosphere and meet service performance targets.

Job description

Patrique Mercier Recruitment is excited to present a unique opportunity for Czech-speaking individuals to enjoy a vibrant customer service career in the picturesque setting of Greece! Our dedicated team specializes in connecting talented candidates with roles that make the most of their language skills. This position offers more than just a job; it opens the door to endless summers filled with beautiful coastlines, rich culture, and an opportunity to interact with clients from around the world. As a Czech-speaking customer service representative, you will play a vital role in ensuring customer satisfaction by providing exceptional support through various communication channels. If you are looking for a rewarding career that combines professional growth with the experience of living in a beautiful country, this is the perfect opportunity for you!

Responsibilities

Provide outstanding customer service to Czech-speaking clients through phone, email, and chat communications.
Assist clients with inquiries, complaints, and requests, ensuring prompt and effective resolution.
Maintain accurate records of customer interactions and escalate serious issues when necessary.
Collaborate with team members to continuously improve customer service processes and practices.
Stay updated on product knowledge and company policies to offer accurate information to clients.
Promote a positive and friendly atmosphere, enhancing the overall customer experience.
Meet service performance targets while fostering a supportive team environment.

Requirements

Fluency in Czech (both written and spoken); proficiency in English is an advantage.
Experience in customer service or related fields is preferred.
Excellent communication skills with a focus on customer satisfaction.
Able to multitask and manage customer inquiries effectively.
Proficient in using customer service software and technology.
Strong problem-solving skills and attention to detail.
Willingness to relocate to Greece and embrace a new cultural lifestyle.

Benefits